Counter Specialist

About the company

JB Hi-Fi is one of Australia’s best-known and most trusted retail brands, employing people who are energetic, practical, and passionate about great service. The business supports customers in improving how they live, learn, work, and enjoy life through a wide range of technology, consumer electronics, home entertainment, and appliances at competitive prices.

With more than 300 stores, an online channel, and a commercial arm through JB Hi-Fi Business, the company delivers strong value, major brands, and an emphasis on customer experience. It is positioned as a place to build a career and contribute to a large, growing retail network.

Why work here

• The work environment is lively, fast-moving, and welcoming to different perspectives, with creativity and fresh ideas encouraged.
• Pay is competitive and may include commission and additional incentives depending on the role.
• Employees can access training, development, and career pathways across the wider JB Hi-Fi Group, including JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys, and E&S Trading.
• Team members receive store discounts and access to Beny, the employee benefits app offering special deals, wellbeing support, and everyday savings.
• Eligible primary carers can receive 12 weeks of paid parental leave, along with a welcome gift for new parents; flexible arrangements and hybrid models are available for eligible positions.
• An Employee Assistance Program is available to employees and their families, offering counselling and other wellbeing resources.
• The company’s Helping Hands workplace giving program has contributed millions to charity partners.
• Sustainability is a key focus, with the business working toward net zero carbon emissions by 2030 and continuing to improve reuse and recycling practices.

Role overview

In this Counter Specialist position, you will help drive store sales by delivering strong customer service and making sure core policies and procedures are followed. You will play an important part in keeping counter operations efficient, supporting both in-store and online customers, and helping resolve issues when needed.

Key responsibilities

• Help improve counter processes by ensuring systems are properly put in place and consistently followed.
• Work closely with the team to create a positive experience for both in-store and online shoppers.
• Handle and resolve customer questions and complaints as required.
• Support the onboarding and training of new counter team members on systems and workflows.

What you’ll need

• A positive, can-do approach to work.
• A strong focus on achieving results and delivering the best outcome for customers.
• Good multitasking ability and a careful eye for detail.
• Previous experience with cash handling and EFTPOS is preferred, though not essential.

Additional information

This is a confidential recruitment process. Candidates interested in the role are invited to submit their CV. JB Hi-Fi Limited is an equal opportunity employer and is committed to building a diverse and inclusive workplace. Applicants are encouraged to apply even if they do not meet every requirement listed.

Location

Nords Wharf, New South Wales, Australia