Customer Support Executive

About the Company

Learning Saint offers career-oriented training in in-demand technology domains such as Full Stack Development, Cybersecurity, Digital Marketing, and Data Science. Its programs are built around practical, project-led learning designed to build job-ready skills, real-world experience, and industry exposure. The organization also highlights placement support and a money-back guarantee as part of its learner promise.

Role Overview

The Customer Support Executive will be responsible for managing customer conversations, addressing concerns, and ensuring a smooth and satisfactory shopping experience. This role requires handling communication across multiple channels while maintaining a professional tone and delivering consistent service quality.

Key Responsibilities

• Respond to customer questions and concerns across phone calls, emails, WhatsApp, and chat.
• Support customers with order-related issues, product details, delivery tracking, returns, exchanges, and other service requests.
• Deliver clear, accurate, and prompt resolutions to customer problems.
• Work closely with internal teams such as Operations, Warehouse, Logistics, and E-Commerce to close issues efficiently.
• Update customer information and interaction details in CRM or other internal systems.
• Monitor complaints and ensure they are followed through until resolution.
• Maintain a strong customer experience and contribute to overall satisfaction.
• Manage escalated cases with professionalism and offer suitable solutions.
• Gather customer feedback and share useful observations with management.
• Prepare daily reports covering calls, queries, complaints, and resolutions.
• Communicate in a polished manner while upholding brand standards.

Candidate Profile

Applicants should have at least 6 months of customer support or customer service experience, with up to 2 years preferred. Experience in Fashion, Apparel, E-Commerce, Retail, or D2C businesses will be an advantage. Strong verbal and written communication in Hindi and English is important, along with the ability to solve problems, handle customers patiently, and work comfortably in call-based support environments. Familiarity with CRM systems and MS Excel or Google Sheets is desirable.

Eligibility

Graduation is not mandatory.

Additional Information

Location: Noida, India.

Compensation: INR 1,25,000 to INR 3,00,000 per year.

Openings: Not specified in the source.

Employment type: Full-time.

Start date: Not specified.

Application deadline: Not specified.

What the role requires

This position suits someone with a positive mindset, a willingness to learn, and the ability to communicate with customers in a calm, professional, and helpful way.