Delivery Manager

Role overview

peopleworth is part of an employer group that partners with organisations focused on strong performance and positive workplace culture. This opportunity sits within a growing group and is centered on leading the operational delivery of education and learning programmes.

The Delivery Manager will oversee programme execution end to end, guide cross-functional teams, strengthen stakeholder relationships, and help ensure every programme runs smoothly, efficiently, and to a high standard. The role also plays an important part in continuous improvement, operational excellence, and delivering strong learner outcomes.

Key responsibilities

• Create and refine practical processes that enable consistent, high-quality programme delivery.
• Lead programme coordinators, facilitators, mentors, and other delivery team members on a day-to-day basis.
• Serve as the main escalation contact for complicated learner or programme issues.
• Work closely with learner support teams to improve participant experience and outcomes.
• Coordinate facilitators and mentors so programmes are delivered successfully and on schedule.
• Support the hiring, onboarding, engagement, and retention of facilitators.
• Track programme performance, review operational data, and identify opportunities for improvement.
• Develop and maintain productive relationships with important stakeholders and programme partners.
• Partner across internal teams to meet delivery goals and shared outcomes.
• Spot, assess, and manage operational risks throughout the lifecycle of programme delivery.
• Help build scalable systems, operating processes, and reusable operational resources.
• Bring programme needs and stakeholder feedback into planning and operational discussions.

Requirements

• Proven background in managing programme delivery in higher education, professional learning, training, or a similar setting.
• Experience leading multidisciplinary teams and supporting their development.
• Strong capability in operational management and process improvement.
• Ability to handle complex problems and manage escalations effectively.
• Experience working with mentors, facilitators, coaches, or learner support specialists.
• Well-developed stakeholder management and relationship-building skills.
• Strong analytical thinking, reporting, and decision-making ability.
• Ability to identify and respond to operational risks before they escalate.
• Clear communication and collaborative working style across varied stakeholder groups.
• Genuine focus on delivering excellent learner, customer, or participant experiences.
• Comfort working in a fast-moving environment that changes frequently.
• Ability to balance quality, commercial considerations, and operational demands.

Benefits

• Supportive, people-first culture with a strong performance focus.
• Opportunities to develop and progress in a fast-paced environment.
• Exposure to innovative learning and development programmes.
• The chance to contribute to meaningful learner and career outcomes.

Recruitment process

The employer group uses a fair, transparent, multi-stage hiring process designed to assess mutual fit.

• Application submission: complete the online form and respond to short application questions.
• Initial screening: the application is reviewed for alignment with the role, and suitable candidates are added to the longlist.
• Video interview stage: shortlisted applicants record brief responses to 3 to 4 role-specific questions.
• Live interviews: selected candidates attend first-round interviews and, where relevant, additional rounds.
• Final shortlist and verification: reference and background checks are completed.
• Offer and contracting: successful candidates receive a formal offer and contract documents.
• Pre-boarding and onboarding: once accepted, the candidate completes pre-boarding before officially joining the employing organisation within the employer group.

Working style

This is a full-time onsite position based in Gold Coast.

Additional information

Clear communication, respectful engagement, and timely feedback are valued throughout every stage of the process.