E-Commerce Executive

Role Overview

Baidyanath is looking for an E-Commerce Executive to manage and improve online store operations. The role involves handling product content, order flow, stock tracking, performance analysis, and coordination with internal teams to support sales growth and customer satisfaction.

Product Listing and Catalog Management

• Build, update, and refine product entries on the ecommerce platform.
• Keep product details accurate, including descriptions, images, pricing, and stock availability.
• Organize product categories and improve product discoverability to support stronger sales.

Order Processing

• Track online orders and ensure they are fulfilled and dispatched on time.
• Handle customer concerns related to orders, returns, and exchanges in a prompt and professional way.
• Work closely with logistics and warehouse teams to keep fulfillment smooth and efficient.

Sales and Performance Monitoring

• Review ecommerce sales data and monitor key performance indicators to evaluate business performance.
• Create and execute strategies to improve conversions, increase average order value, and strengthen customer retention.
• Manage promotional offers and discount campaigns to boost online sales.

Inventory Management

• Keep inventory records current and ensure stock levels are sufficient to meet demand.
• Coordinate with suppliers and warehouse staff to manage replenishment and product availability.

Reporting and Analytics

• Prepare reports on sales, website traffic, conversion rates, and customer activity.
• Translate data into practical recommendations for improving ecommerce outcomes.
• Adjust marketing approaches based on performance insights.

Marketing Collaboration

• Partner with the marketing team on digital campaigns such as email marketing, social media promotions, and paid advertising.
• Support the creation of promotional content for social channels and newsletters to increase visibility and site traffic.

Qualifications

• A bachelor's degree in Business, Marketing, Ecommerce, or a closely related field is required.
• Prior experience working in ecommerce management or a comparable role is expected.