Fraud Analyst

Position Summary

The Fraud Analyst helps ensure the bank’s fraud program follows all relevant state and federal laws and regulations. This role focuses on identifying suspicious behavior, supporting investigations, and helping reduce fraud-related risk across the organization.

Core Duties

• Review fraud-system alerts and recurring reports to spot unusual patterns, trends, and suspicious activity, then move qualifying matters into case status for deeper review.
• Investigate escalated alerts and handle more complex fraud situations, offering practical conclusions and recommended next steps.
• Define the direction, scope, and timing of investigations by assessing evidence, complaints, or potential violations, while collecting the supporting documentation and research needed.
• Draft customer correspondence letters and request additional information when required.
• Prepare written narratives for BSA referrals.
• Enter loss amounts and provisional credits through system input or manual tickets.
• Respond to questions from customers or internal teams, or route them to the correct department, while ensuring proper follow-through.
• Advise senior leaders on fraud risk matters and suggest ways to reduce exposure.
• Work with other financial institutions and law enforcement agencies to share information and coordinate investigations involving organized crime, public corruption, financial crimes, and other legal violations.
• Support the bank’s fraud risk management efforts and provide guidance to management.
• Help the Fraud Manager keep departmental work running efficiently by assisting with leadership and training responsibilities.
• Support bank staff in resolving fraud-related issues and inquiries.

Qualifications

Candidates should hold an associate degree, ideally in a business-related field. Training received through internal programs, formal education, or financial-industry coursework should be relevant to banking.

The role calls for at least five years of banking experience and an additional two years of related experience and/or training. Strong background in fraud investigations, fraud analysis, and compliance or operational support is expected.

Skills and Abilities

• Sound judgment and the ability to make decisions with limited direction
• Strong planning, organization, and independent project management skills
• Discretion, confidentiality, and the ability to build trust
• Proficiency with Microsoft Word, Excel, and PowerPoint
• Ability to manage multiple tasks at once

Physical and Mental Requirements

This is primarily sedentary office work performed at a desk for most of the day. The role may occasionally require lifting up to 10 lbs. It involves frequent talking, repetitive hand and wrist movements, average hearing, and normal visual ability for reviewing documents or operating equipment.

From a mental and cognitive standpoint, the position requires the ability to follow detailed written and verbal instructions, handle standardized problem-solving scenarios, perform basic arithmetic and percentage calculations, interpret simple charts, and communicate effectively with individuals or small groups.

Working Conditions

Standard office conditions apply, with no hazardous or notably unpleasant environmental factors.

Schedule

The work schedule is Monday through Friday, 8:00 am to 5:00 pm, totaling 40 hours per week.

Application Instructions

External applicants must submit their applications through the bank’s Career Center. Applications sent through other sources may not reach the employer. Internal applicants who are current associates should apply through the internal Talent - Career Center in ADP. The employer is an Equal Opportunity Employer.