General Engineering Associate (VAJ)

Role overview

This position sits within the engineering team for a hospitality property in the United Arab Emirates. The role focuses on keeping hotel facilities fully operational, well maintained, and available for guest use while reducing any disruption to the guest experience.

Core purpose

The engineering function is responsible for planning maintenance activities, overseeing repairs, supporting preventive upkeep, and coordinating reconstruction work so that all facilities continue to meet required standards. The role also involves making sure emergency recovery arrangements are in place and workable.

What the job involves

• Carry out day-to-day engineering operations according to the hotel’s service standards and procedures.
• Support maintenance planning and help keep hotel assets serviceable and reliable.
• Oversee repair, preventive maintenance, and reconstruction activities to ensure they are completed properly.
• Help maintain effective emergency recovery plans for the property.
• Act quickly to reduce guest complaints and assist with service recovery when issues arise.
• Communicate proactively with colleagues while keeping guest needs and expectations in mind.
• Go beyond the expected when needed to support the team and the guest experience.

Requirements

The ideal candidate should have a maintenance engineering certification or a qualification in a relevant technical discipline, along with 1 to 2 years of experience in a comparable role within a 5-star hospitality environment. A solid understanding of preventive maintenance for hotel assets is also expected.

Performance expectations

Success in this role will be assessed on how well operational engineering tasks are executed, how effectively guest issues are prevented or resolved, and how consistently the candidate works in a service-minded and proactive way.

Competencies and working style

• Customer-first approach
• Focus on results
• Willingness to learn
• Ability to stay resilient under pressure
• Flexibility and adaptability

Values and culture

The organisation places strong emphasis on customer focus, accountability, speed, talent, determination, and adaptability. Team members are expected to value customer trust, take ownership of details and outcomes, move quickly when needed, and remain open to change and innovation.