Information Technology Support Analyst

About the Role

A market-leading company based in Dublin city centre is seeking an Information Technology Support Analyst to join their established and strong team on a permanent basis. This role requires an on-site presence.

Responsibilities

• Provide effective and timely technical support to end-users, addressing a variety of IT issues.
• Identify and resolve IT problems and issues as they arise.
• Troubleshoot hardware and software problems both on-site and through cloud services.
• Assist with the setup, configuration, and maintenance of user devices, including laptops and phones.
• Maintain a well-organized inventory of IT assets and resources (ITAM).
• Monitor and track issues to proactively prevent recurring problems.
• Collaborate with different teams to ensure effective registration and handling of escalations and tickets.
• Contribute to IT projects, such as software deployments and hardware upgrades.
• Escalate technical issues to other team members when necessary.

Skills and Requirements

• A minimum of 2-3 years of experience in a technical support capacity.
• Proficiency with Active Directory, Azure AD, and managing security groups.
• Experience in handling access requests and managing user permissions.
• Demonstrated ability to troubleshoot Office 365 issues and software installations.
• Strong proactive problem-solving abilities.
• Excellent verbal and written communication skills.
• Proven teamwork capabilities, meticulous attention to detail, and a robust work ethic.
• A genuine enthusiasm for technology and a commitment to continuous learning and professional growth.

Additional Information

As a specialized recruitment agency, we have numerous other permanent and contract IT positions available. Visit our website for more details.