Mixologist (Long Bar)

About the Property

Raffles Hotel Singapore is a landmark 19th-century hotel that has been carefully preserved while retaining its sense of grandeur, heritage, and colonial elegance. Its iconic architecture, celebrated service, suites, social venues, and acclaimed dining and bar experiences make it a memorable destination for travellers seeking a classic Singapore experience.

About Long Bar

Long Bar is the historic birthplace of the Singapore Sling, first mixed in 1915. Its two-level setting, textured earthy interiors, and Malayan-inspired design evoke the atmosphere of a tropical plantation from the 1920s. The cocktail’s creation by Ngiam Tong Boon gave rise to an iconic drink that remains famous more than a century later.

Role Summary

The Mixologist is central to the identity and atmosphere of Long Bar. In this role, you will support the Head Bartender in running daily bar operations, maintaining service quality, and delivering an elevated guest experience that meets and surpasses expectations.

Key Responsibilities

• Assist the Head Bartender in preserving consistent beverage quality, hospitality standards, and product presentation.
• Deliver polished drink service and uphold a high level of guest engagement.
• Monitor par levels for operating supplies, equipment, and beverage inventory.
• Follow standard operating procedures and ensure recipes are prepared according to the material control specifications set by the Head Bartender.
• Work with Engineering and Housekeeping to complete weekly equipment inspections and checks.
• Keep the bar, back-of-house areas, and surrounding spaces clean and compliant with HACCP standards.
• Maintain the overall appearance and cleanliness of the outlet at all times and act promptly when issues arise.
• Support food and beverage training initiatives for bar colleagues.
• Contribute to beverage promotion, public relations, media engagement, and industry outreach for Raffles Hotel Singapore.
• Learn and use the hotel’s systems and tools, including Micros, Sevenrooms, and FutureLog, as applicable.
• Be present during critical operating hours and help ensure outlet goals and revenue targets are met.
• Demonstrate professionalism, integrity, and consistent work ethic.
• Actively engage guests, encourage sales through personal interaction, and build a loyal returning customer base through regular feedback collection.
• Handle guest concerns and complaints efficiently and professionally.
• Support the team in delivering guest service aligned with MOQ, Forbes, and LQA standards.
• Build strong relationships with local patrons while maintaining discretion and confidentiality at all times.
• Lead by example and serve as a role model for the bar team.
• Support service delivery during peak meal periods and help the team stay aligned on standards and shared goals.
• Encourage teamwork, empathy, discipline, and strong service behavior across the outlet.
• Help maintain colleague motivation, team bonding, punctuality, grooming, and performance standards.
• Promote a safe and secure environment for both guests and colleagues.
• Assist with hiring, onboarding, and training of team members so they are confident and capable in their roles.
• Ensure grooming and hygiene practices comply with hotel and National Environmental Agency standards.
• Participate in daily, monthly, and other relevant meetings, carry out assigned follow-ups, and update the Food & Beverage Operations Manager on important matters.
• Check and follow through on opening and closing procedures.
• Address guest and outlet enquiries confidently and accurately.
• Recommend new revenue opportunities such as promotions and other commercial ideas.
• Apply measures to manage costs, expenses, and labour efficiently.
• Verify that all reports are complete and accurate before submission.
• Organise colleague training based on established development needs and ensure sessions are carried out smoothly.
• Conduct regular on-the-job coaching to strengthen team capability and product knowledge.
• Submit monthly on-the-job training hours to the Food & Beverage Office by the 15th of each month.
• Support orientation for new employees and ensure they understand hotel policies and procedures.
• Ensure colleagues are trained in fire safety, emergency response, and hygiene practices.
• Carry out additional duties as assigned by the Head of Department.
• Coordinate effectively with Culinary, Catering Sales, and Service teams to maximise operational efficiency.
• Represent the Heartist® mindset by helping guests and colleagues feel welcome, valued, and included.
• Work in line with Accor values, including Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.
• Contribute to CSR initiatives and sustainability efforts across the hotel.

Candidate Profile

• Minimum 1 year of experience working in craft cocktail environments.
• At least 2 years of supervisory experience in a similar setting.
• Strong knowledge of classic and international cocktails, spirits, and hospitality service.
• Comfortable using Microsoft Office and basic POS systems.
• Excellent interpersonal and communication skills, with the ability to work effectively across all levels.
• Service-driven, detail-oriented, and passionate about innovation within food and beverage.
• Able to collaborate across departments and contribute positively to a team environment.
• Strong presentation, influencing, and problem-solving abilities.
• Comfortable working in a culturally diverse setting and adapting well to change.
• Self-directed, energetic, creative, and capable of working independently when needed.
• Flexible in work location and adaptable to varied operational demands.
• Able to perform well in high-volume, large-scale service environments.

Additional Information

• This role follows a 5-day work week.
• Duty meals are provided.
• Employees are eligible for colleague discounts and/or preferential room rates at Accor hotels worldwide.
• Flexible benefits include dental, optical, vacation expenses, and children’s education support.
• Medical and wellness benefits are included.
• Comprehensive insurance coverage is provided.
• There are local and overseas career development and growth opportunities.
• Holistic learning and development opportunities are available.