Patient Access Coordinator

About the Employer

Hanger, Inc. is a leading name in orthotic and prosthetic care, known for its patient-focused services, advanced solutions, and long history of clinical innovation. The organization operates the largest network of O&P patient care clinics in the country and also distributes branded and private-label devices, products, components, and rehabilitation solutions through its Products & Services segment. Guided by a mission to empower human potential, the company aims to improve mobility, independence, and quality of life for the people it serves.

Role Overview

This position is central to creating a smooth front-office experience for patients, clinic staff, and referral partners. The ideal candidate brings experience in reception or front desk work, communicates clearly, and is comfortable using computers and office systems.

Key Responsibilities

• Welcome patients, answer questions, and provide guidance about wait times at the reception desk.
• Carry out patient check-in tasks, including confirming and updating demographic and insurance information.
• Process walk-in registrations when needed.
• Collect patient payments such as deductibles, copays, and coinsurance.
• Arrange follow-up appointments, including cast and measure visits, deliveries, and prosthetic care planning.
• Act as a point of contact for clinic-related support, including patient experience resources, support groups, and similar services.
• Work with the Revenue Cycle Management team to gather the information required for patient records and billing processes.
• Maintain complete and accurate electronic health records.

Required Qualifications

• High school diploma or an equivalent mix of education and work experience.
• Less than one year of experience in customer service, administration, or a related field.
• Prior exposure to receptionist duties or medical front office work is preferred.
• Must have, or be eligible to obtain, a valid driver’s license and meet the standards outlined in the company’s Motor Vehicle Safety Policy and Procedures.
• A Talent Sorter assessment will be part of the selection process and is preferred as an indicator of fit.

Additional Success Factors

• Strong people skills along with clear verbal, phone, and written communication.
• Ability to type at least 30 words per minute accurately.
• Comfort working with individuals who have disabilities.
• Knowledge of the alpha filing system.
• Familiarity with medical billing concepts and terminology, plus general front-office duties, is an advantage.
• Ability to use computers, Windows-based software, and email.
• Comfort operating standard office equipment such as fax machines, calculators, postage machines, and copiers.
• Consistently demonstrate honesty, transparency, and respect in all interactions.
• Keep patients at the center of every decision and interaction.
• Work collaboratively and communicate openly with others.
• Adapt quickly, bring forward new ideas, and respond well to change.
• Focus on strong outcomes and continuously improve work processes.

Benefits

• Competitive pay package.
• 8 paid national holidays plus 4 floating holidays.
• PTO covering vacation and sick time.
• Medical, dental, and vision coverage.
• 401(k) savings and retirement plan.
• Paid parental bonding leave for new parents.
• Employee referral bonus program.
• Mentorship opportunities for both mentors and mentees.

Equal Opportunity Commitment

The employer provides equal employment opportunity and does not discriminate or harass on the basis of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth or related medical conditions, special disabled veteran status, or any other classification protected by federal, state, or local law. The company follows all applicable fair employment laws and prohibits retaliation against anyone who files or supports a discrimination or harassment complaint.