- Esperienza
- 3+ yrs
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 1 giorno fa
Where you'll work
Descrizione del lavoro
Role overview
We are hiring a Project Coordinator to support the day-to-day management and operational improvement of a digital platform in Singapore. This role is a good fit for someone who brings project coordination experience, service support capability, and confidence working with multiple stakeholders.
What you will do
- Support business operations and coordinate activities with training partners and customers.
- Work with different internal teams on routine operations and escalation handling.
- Track issues, tasks, and the progress of their resolution.
- Take part in project rollout and implementation activities.
- Build, review, and test cross-functional standard operating procedures.
- Create and upkeep business continuity planning frameworks.
- Set up and apply risk assessment frameworks.
Service support responsibilities
- Handle incoming platform tickets as the first-line support contact.
- Help establish and run a SaaS/PaaS support centre.
- Prepare customer-facing support materials for the platform and website.
- Follow support cases through to ensure timely and quality resolution.
Training and documentation
- Support onboarding and training for service providers, shipping lines, and users of the platform.
- Develop and maintain onboarding-related content and documentation.
Experience and qualifications
The preferred candidate should have at least 3 years of experience in project coordination, ideally in a digital platform setting. Experience with SaaS/PaaS environments and service support operations is important, along with the ability to create and maintain documentation such as SOPs and user guides. Strong stakeholder coordination skills are also required.
Additional information
By applying, you acknowledge that any personal data shared during the recruitment process will be handled in line with applicable data protection laws and the company’s Privacy Notice.
The team is seeking someone who can help improve processes and contribute to stronger organizational effectiveness.