Reservation Agent

About the Property

Shangri-La Jeddah is located on the new Jeddah Waterfront beside the Red Sea and offers a luxury hospitality experience with sea-facing design, spacious interiors, family-friendly facilities, and distinctive dining options.

• 203 elegant rooms and suites, plus 17 luxury serviced apartments
• 5 restaurants and lounges, including Shang Palace
• Convenient access to key Jeddah attractions and Red Sea Mall
• 116 privately owned Burj Assila Residences with access to The Wellness Club

Role Overview

The Reservation Agent supports guest satisfaction by managing bookings efficiently, maximizing reservation opportunities, and handling telephone sales for Food & Beverage outlets. The role also requires carrying out additional duties as assigned by management.

Key Duties

• Develop a strong understanding of the room inventory, including layouts, features, amenities, and guest benefits, so the right room can be matched to each need.
• Stay fully informed about hotel rates, especially public offers, and present the value of each offer clearly during the sales process.
• Keep up to date on the hotel’s facilities and services and actively promote them to potential bookers.
• Remain aware of product updates and any new developments across the property.
• Represent the Shangri-La service culture through a positive attitude, strong team spirit, and consistently high service standards.
• Manage reservation enquiries and correspondence, then confirm or decline requests according to the current Availability, Rates & Inventory strategy, while ensuring quick response times.
• Handle telephone-based sales and reservations for all Food & Beverage outlets.

Requirements

• At least 1 year of hotel industry experience is required.
• Ability to work extended hours and rotating shifts.
• Strong written and spoken English is required, along with Arabic language ability.
• Comfortable using Microsoft Office tools such as Excel and Word.
• High attention to detail and strong organizational discipline.
• Genuine commitment to excellent customer service.
• Professional telephone etiquette and strong communication ability.
• Solid administrative skills and intermediate computer proficiency.
• College-level education is required.
• Flexibility to cover different shifts as needed.
• Prior experience in reservations is an advantage.
• Ability to work well in a team and coordinate with other departments to meet guest needs.

Additional Information

This position is open to all qualified applicants as part of an equal opportunity hiring process. Candidate information will be used only for recruitment purposes. Only shortlisted candidates will be contacted.

Benefits

• Supportive environment focused on personal growth and self-development
• Learning and development opportunities with room to build leadership capability
• Competitive benefits and recognition programs
• Colleague stay and travel perks
• Inclusive workplace culture that values diversity and respect

Location

Jiddah, Makkah, Saudi Arabia