Startup Program & Experience Lead

About Notion

Notion is an AI-powered collaborative workspace designed to bring knowledge, projects, meetings, and smart tools into a single environment. It helps individuals, small teams, and large organizations work with more clarity and less friction. The company focuses on craftsmanship, durable product quality, and the idea that strong work remains deeply human, even in the AI era.

Notion’s team members use the product themselves and are expected to help shape the future of work by building systems that support customer success, automation, and meaningful time savings.

The company places a strong value on working together in person. Employees are expected in the office on Mondays, Tuesdays, and Thursdays, which are the designated anchor days. Some teams or roles may require more days onsite.

Role Overview

The Startup Program & Experience Lead is responsible for shaping the startup journey through onboarding and trial, helping startup customers adopt Notion successfully, find value early, and stay engaged over time.

Reporting to the Head of Startups, this position blends program management, customer experience, lifecycle engagement, and operational delivery to strengthen activation, engagement, conversion, and retention across the region.

The role involves close collaboration with Marketing, Product, Customer Success, and Partnerships teams to design scalable startup programs, onboarding flows, and engagement efforts that contribute to long-term growth.

This is a strong fit for someone who enjoys designing scalable systems and customer experiences while keeping a close eye on execution quality and customer needs.

Key Outcomes

• Drive stronger startup activation, engagement, conversion, and retention throughout the regional funnel.
• Design and run scalable onboarding and lifecycle programs for startup customers.
• Develop educational and engagement experiences tailored to startups so they can realize value faster.
• Spot friction in the customer journey and work to simplify it.
• Support startup campaigns, events, ecosystem programs, and related regional initiatives.
• Measure program health, customer engagement, and operational performance to improve conversion and ARR over time.
• Contribute to the Startups 2.0 operating model by helping create an automated scorecard that identifies top startups for a higher-touch experience.

What You Bring

• Background in program management, customer experience, customer success, growth, operations, or startup-oriented work.
• Strong planning, coordination, and project execution capabilities.
• Ability to juggle several priorities in a fast-paced environment.
• A customer-first mindset paired with strong operational thinking.
• Comfort working across Product, Marketing, Partnerships, and Customer Success.
• Analytical approach to spotting trends, blockers, and opportunities for improvement.
• Clear written and verbal communication skills.
• Interest in using AI tools to work more efficiently, even without being an AI specialist.

Preferred Experience

• Exposure to startup communities or startup ecosystems.
• Experience with onboarding, lifecycle, or customer engagement programs.
• Familiarity with product-led growth environments.
• Experience building repeatable operational processes or customer programs.
• Genuine interest in AI, productivity software, and the future of work.

Equal Opportunity, Accommodations, and Application Notes

Notion welcomes candidates from a broad range of backgrounds and encourages people to apply even if they do not match every requirement exactly. The company values builders who align with its culture and mission.

Notion is an equal opportunity employer and does not discriminate on the basis of legally protected characteristics. It also considers qualified applicants with criminal histories where allowed by law and provides reasonable accommodations for people with disabilities and disabled veterans during the application process.

The company’s recruiting and employment practices follow applicable privacy and legal requirements. Candidates who need accommodations are encouraged to inform their recruiter.

Compensation

For roles based in San Francisco or New York City, the estimated base salary range is USD 174,000 to 205,000 per year. The final compensation package may also include equity and benefits, and will depend on location, scope, complexity, experience, and expertise.

AI Mindset

Notion expects employees to be curious, willing to experiment, and open to using AI as a practical collaborator in their work. Deep AI expertise is not required for every role, but an interest in learning and applying AI thoughtfully is important.