Supervisor

Role overview

This position is based in Dubai and focuses on supervising day-to-day operational support activities, coordinating staffing, and keeping service delivery aligned with SOPs, customer expectations, and business goals.

Key duties

• Organize staffing needs and ensure the operation has the right support in place while following standard procedures.
• Coordinate annual leave planning, work with the relevant teams on related tasks, and identify manpower gaps with practical backup solutions for urgent needs.
• Support the operations function with manpower planning, scheduling, and related administrative coordination.
• Act as the main contact for issues involving quality, customer service, site incidents, accidents, or deployment-related concerns at client facilities.
• Monitor business operations closely to help meet customer expectations and company objectives.
• Work with vendors and suppliers to arrange and process the required passes.
• Gather, check, and submit timesheets to the relevant department on time.
• Maintain effective communication with team members, the operations team, and clients for daily and weekly reporting.
• Coordinate between customers and management to support smooth service delivery.
• Assist with project activity by assigning tasks, tracking progress, and helping resolve issues.
• Manage relationships with internal teams and external stakeholders.
• Plan project timelines by identifying tasks and scheduling work at the right time.
• Prepare and validate time and attendance records as well as monthly inter-department reports.
• Draft and maintain operational documents and reports.
• Prepare the monthly review of staffing contracts.

About the company

The employer is part of a global trade and logistics group that works to improve the flow of trade across the world. The organization operates across ports and terminals, marine services, logistics, and technology, supported by a large international workforce spanning many nationalities and countries.

The company is investing heavily in innovation and digital transformation, including smarter delivery systems and automated warehouse solutions, with a focus on building stronger end-to-end supply chain capabilities.

A strong culture of inclusion, respect, and collaboration is emphasized, with the aim of helping people, businesses, and communities grow through diverse perspectives and shared progress.

Additional information

Location: Dubai, United Arab Emirates

Work type: Full-time

Function: Operations Management

Industry: Other

Role level: Not applicable

Company website: http://www.dpworld.com

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