Tech Manager, CX

About the role

This leadership role is responsible for guiding several R&D teams building a suite of enterprise-class and cloud-scale products. The ideal candidate is an experienced R&D leader who enjoys creating and running cloud-native, highly distributed systems used by millions of users in a SaaS environment, with strong command over agile delivery and the ability to drive a high-performing engineering organization.

What you will do

• Lead engineering teams made up of development and QA professionals, while handling people-related responsibilities such as hiring, performance reviews, mentoring, and promotions.
• Take ownership of the design, development, and release of the components assigned to your team.
• Partner with the Product Owner and Software Architect to plan product development work.
• Serve as Scrum Master for the engineering team.
• Work with the scrum team to encourage effective engineering practices and continuous improvement.
• Stay hands-on with development work, review code, and help maintain strong engineering and quality standards, including test automation and unit testing.
• Contribute to leadership discussions around release planning and product direction.
• Act as the engineering point of contact for product defect handling and support-related questions.

Who you should be

This role calls for a technical manager with strong software engineering roots, proven people leadership, and the ability to work across a complex, global environment.

Required background

• B.E./B.Tech or M.E./M.Tech in Computer Science, Electronics Engineering, or an equivalent qualification.
• At least 3 years of experience leading software engineers on enterprise products.
• 13+ years of software engineering experience, with strong hands-on exposure to Java.
• Confirmed success in delivering software projects on schedule and within budget.
• Solid technical foundation in software development.
• Strong leadership capabilities, including coaching, motivating, and guiding teams.
• Excellent English communication skills.
• Ability to influence others effectively, including in sensitive or complicated situations.
• Strong initiative and a proactive, can-do approach to problem solving.
• Comfort working in a matrixed organization.
• Experience operating in global teams and environments.
• Proven experience working with Agile/Scrum teams and iterative delivery practices.
• Experience in product companies building enterprise software is mandatory.

AI-first expectations

• Comfort with LLM fundamentals such as prompting, retrieval-augmented generation, embeddings, and hallucination control.
• Understanding of the ML lifecycle, including training, deployment, and monitoring.
• Working knowledge of NLP concepts like intent detection, summarization, and sentiment analysis.
• Ability to think through AI system design, including human-in-the-loop workflows and guardrails.

Leadership with technical depth

• Lead design discussions and technical decision-making.
• Coach engineers on AI topics and system design.
• Balance delivery priorities with innovation goals.
• Influence cross-functional stakeholders effectively.
• Translate business problems into AI-driven technical solutions.

What you can expect

You will join a fast-paced, collaborative, and creative global organization with strong internal growth opportunities across roles, disciplines, domains, and locations. The culture rewards curiosity, innovation, and a desire to continuously raise the standard.

Work model

This position follows a hybrid arrangement under the NICE-FLEX model: 2 days from the office and 3 days working remotely each week. Office days are intended for in-person collaboration, teamwork, and idea sharing.

Additional details

Reporting line: Senior Director.

Role type: People Manager.

Requisition ID: 11310.