Territory Development Representative - Phone Based

About the Role

This permanent Territory Development Representative role is part of the field sales function and is focused on phone-based selling and lead development. The position supports remote and regional customers across Queensland, New South Wales, and New Zealand. The working arrangement is one day per week in the Wacol, QLD office and four days working from home, with full remote work possible for the right candidate.

What You Will Do

• Reach out proactively by phone to current and potential customers to present products and ongoing offers.
• Handle customer questions and turn interest into qualified sales opportunities.
• Keep CRM records accurate and up to date, including customer details and sales activity.
• Work toward or surpass monthly sales goals and performance targets.
• Assist the field sales team by qualifying end-user leads and making sure follow-up actions happen.
• Develop strong customer connections through clear, professional, and proactive communication.

What We’re Looking For

The ideal candidate is motivated to learn, adaptable to change, and comfortable working in an innovation-led environment. A strong customer focus, resilience, and a results-oriented mindset are essential.

• Background in outbound sales, inside sales, call centre sales, or customer service roles with sales targets.
• Excellent communication and relationship-building skills, with a customer-first approach.
• Self-driven attitude with the ability to handle objections and stay focused on outcomes.
• Strong organisation and attention to detail when updating records and following processes.
• Intermediate level skills in MS Office applications such as Excel, Outlook, and Word.
• Experience using CRM platforms such as Salesforce or SAP is preferred.

Benefits and Perks

• Employee discounts on Stanley Black & Decker tools and selected partner offers.
• Extra parental leave support.
• An additional annual Mental Health and Wellbeing Day.
• One volunteer leave day with Disaster Relief Australia.
• Access to LinkedIn Learning.
• Opportunities for growth across multiple career paths within a global business.
• Access to learning resources such as Lean Academy, Coursera, and an online university.
• An inclusive workplace built on respect, diversity, equity, and inclusion.
• Chance to contribute to volunteerism, community impact, and sustainable business practices.

About the Company

Stanley Black & Decker is a global, innovative, technology-driven organisation with more than 43,500 employees across 60 countries. Its portfolio includes well-known brands such as DEWALT, STANLEY, Cub Cadet, Hustler, BLACK+DECKER, CRAFTSMAN, and MAC TOOLS. The company has a long history dating back to 1843 and continues to evolve through smart manufacturing and Industry 4.0 initiatives.

Additional Information

This is a permanent full-time position. The company promotes a collaborative, diverse, and purpose-driven culture. A competitive salary is offered, along with country-specific entitlements and benefits. Applicants are invited to submit their application through the employer’s standard application process.