Valet Concierge

Role overview

Melbourne Airport is seeking a Valet Concierge to deliver a premium arrival and departure experience in a busy airport environment. In this role, you will represent the service at the front line, combine warm customer care with valet operations, and help ensure each guest receives a polished and memorable experience.

You will interact directly with customers in person and by phone, and you may also assist the Online Concierge team when needed. The position suits someone who enjoys service work, can stay organised under pressure, and is comfortable working across a fast-moving airport precinct.

About Melbourne Airport

Melbourne Airport is undergoing major growth and transformation, with significant projects underway such as a third runway, new terminals, and business park developments. The organisation aims to strengthen Melbourne’s role as a leading global city and continue building Australia’s preferred airport destination.

The workplace is described as dynamic, fast-paced, and people-focused, with a strong emphasis on development, collaboration, and high performance. Melbourne Airport also highlights its commitment to diversity, inclusion, and creating meaningful opportunities for its employees.

What you'll do

• Be the first contact point for guests and greet them with professionalism and courtesy.
• Deliver a high standard of valet service and help make each visit smooth and memorable.
• Use your knowledge of the airport precinct to respond to questions about facilities, services, and amenities.
• Receive, record, and label customer keys accurately so vehicles can be returned efficiently.
• Park and retrieve customer vehicles safely.
• Manage and organise paperwork connected to vehicles and day-to-day transactions.
• Follow company procedures and operational standards at all times.
• Support the Online Concierge Team with customer service and administrative tasks as assigned by the site supervisor or manager.

What the role requires

• Prior customer service experience.
• A strong customer-first mindset and a genuine drive to provide excellent service.
• Full manual Victorian driver licence with a clean driving record.
• Confidence handling both manual and automatic vehicles.
• Strong communication and interpersonal abilities.
• Ability to work well in a team and remain adaptable.
• High personal integrity and accountability, as the role involves access to private customer information.
• Capacity to manage several customers and tasks at the same time.
• Good organisational skills and close attention to detail.
• Strong computer skills.
• Professional personal presentation.
• Availability for a 24-hour rotating roster, including evenings, weekends, and public holidays.
• Willingness to complete a medical assessment.
• Comfort with being on your feet for up to 8 hours and walking up to 10,000 steps per shift.

Benefits and workplace culture

• Access to Higher State fitness and wellness facilities at the Novotel and ibis Styles Airport hotel.
• 24/7 airport parking for both work and personal use.
• Flexible hybrid working arrangements.
• An extra day of leave known as Airport Holiday.
• One additional Wellness Day.
• Discounted childcare at Creative Garden Early Learning.
• Employee Assistance Program and other mental health and wellbeing support.
• Long-term career growth and professional development pathways.
• An active social environment with participation in social impact activities and events.
• Special employee experiences, including an airfield family day.
• Access to employee benefits, corporate rates, and airport retailer discounts, including SkyBus.

Equal opportunity

Melbourne Airport states that it is committed to diversity, inclusion, and equal opportunity. Applications are welcomed from people of all backgrounds, including different genders, ages, sexual orientations, races, ethnicities, cultural backgrounds, caring responsibilities, disabilities, and socioeconomic backgrounds.

The organisation’s values include Being You, Thinking Big, Owning It, and Working Together.