Vendor Manager

About the company

Roofstock is a technology-enabled investment platform focused on single-family rental homes. The company’s purpose is to improve the rental housing experience for investors and other stakeholders by combining real estate expertise with modern tools and systems.

The business has grown to a team of 750+ employees and operates with a collaborative, growth-oriented culture. In 2022, it completed a Series E financing round of $240 million and has offices in the Bay Area and New York City. Its platform has expanded through acquisitions including Stessa, RentPrep, and Mynd, and in 2025 the company also took an ownership stake in Casago to broaden support for both long-term and short-term rental investment services.

Role summary

The Vendor Manager will play a key role in developing and maintaining strong relationships with third-party maintenance vendors across a portfolio of single-family homes. This position is responsible for building a reliable vendor base that supports Repairs and Maintenance, Turn, and Renovation work while also improving performance, pricing, and service quality through KPI and SLA management.

Key responsibilities

• Develop and maintain productive relationships with external maintenance vendors.
• Expand and manage a vendor network capable of meeting Repairs and Maintenance, Turn, and Renovation needs.
• Track vendor results against KPIs and ensure service delivery aligns with SLAs.
• Promote adoption and use of the vendor portal.
• Use reporting and analytics to guide operational decisions and improve effectiveness.
• Visit markets to assess vendor quality, strengthen relationships, and evaluate potential new vendors.
• Share vendor performance feedback on a monthly and quarterly cadence.
• Identify vendor sourcing gaps, prioritize needs, and recruit new providers.
• Negotiate pricing structures that support cost control and value.
• Represent the vendor perspective internally and support clear communication across teams.
• Assist the internal operations team and adapt quickly to changing operational demands.
• Document, manage, and resolve escalations.
• Work collaboratively in a cross-functional team environment.

Qualifications

• At least 5 years of experience building, managing, and growing vendor relationships.
• Background in residential Repairs and Maintenance field operations.
• Strong analytical judgment with the ability to assess performance and determine fair pricing approaches.
• Excellent planning, organization, and execution skills, including the ability to perform under pressure.
• High attention to detail.
• Strong verbal and written communication skills for working with internal and external stakeholders.
• Excellent interpersonal skills and the ability to work effectively with regional teams, field staff, office staff, executive leaders, and customers.
• Comfort operating in a fast-moving startup environment.
• Tech-savvy and comfortable using digital tools.
• Experience making data-informed decisions using reports and analytics.
• Proficiency in Google Suite, including Docs, Sheets, and Slides.

Travel

Travel is required up to 3 days per week, twice per month.

Location

Phoenix, Arizona.

Compensation

The expected base salary for this role is between $80,000 and $90,000 per year. Final pay may vary based on experience, skills, interview performance, location, and other job-related factors. The base salary is only one part of the overall compensation package.

Benefits

• Generous PTO policy.
• 12 paid holidays.
• Volunteer time off.
• Paid parental leave.
• 401(k) program.
• Wellness support and home office/cell phone subsidies.
• Comprehensive health, dental, and vision insurance, plus additional offerings.

Eligibility and conditions

Applicants must be authorized to work in the United States, and the company is not able to sponsor H1-B visas at this time. Employment is also subject to successful completion of a background investigation. Roofstock is an equal opportunity employer and makes employment decisions without regard to protected characteristics including race, religion, color, sex, age, national origin, ancestry, sexual orientation, disability, gender identity or expression, pregnancy-related conditions, marital status, height, or weight.