Customer Service and Operations Intern

About the internship

This internship is focused on customer service and operational support at Times Internet. The role involves managing customer interactions across multiple channels, helping users with their questions, and ensuring issues are resolved with speed, accuracy, and professionalism.

What you'll do

• Respond to customer questions through email, chat, and phone in a prompt and courteous way.
• Work through customer issues effectively while keeping satisfaction high.
• Share accurate details about products, services, and company policies.
• Communicate in a clear, professional manner across all support channels.
• Record customer conversations and keep CRM entries up to date.
• Escalate difficult cases to the right internal team when needed.
• Follow up with customers until their concerns are fully closed.
• Work within company procedures, quality benchmarks, and support guidelines.
• Coordinate with teammates to improve the overall customer experience.
• Keep yourself informed about product updates and company announcements.

Who can apply

Applicants must be available for a full-time, in-office internship. The internship window must begin between 22 June 2026 and 27 July 2026, and the candidate should be able to commit for 6 months. This opportunity is open only to candidates based in Noida who have relevant interests and skills.

Requirements

• Strong written and spoken communication skills.
• Ability to solve problems and make decisions effectively.
• Calm, professional handling of customer concerns.
• Good listening ability and a sharp eye for detail.
• Preferred familiarity with CRM platforms such as Freshdesk.
• Capacity to multitask and manage time well in a busy environment.
• Customer-first attitude with a positive mindset.
• Any prior exposure to customer support or a similar role is beneficial.
• Good interpersonal skills and the ability to collaborate within a team.

Perks and work details

The internship offers a certificate and a 5-day work week. It is a 6-month, work-from-office assignment at Times Internet, Sector 16A, Film City, Noida. Working hours are 9:30 AM to 6:00 PM, with 6 working days a week and one rotational day off. Candidates must bring their own laptop. The stipend is INR 15,000 to 20,000 per month.

About Times Internet

Times Internet creates premium digital products that make everyday life simpler and better. As India’s largest digital products company, it operates across news, entertainment, marketplaces, and transactions, with well-known brands such as TOI, ET, Indiatimes, NBT, ET Money, TechGig, and Cricbuzz. The company focuses on building useful products, new ideas, and technologies that help people get more out of every day.

Additional information

This is a full-time internship with immediate joining. The role is based onsite in Noida, and the stipend falls within the range of INR 15,000 to INR 20,000 per month. The application deadline is 22 July 2026 at 11:59:59 PM.