Appointment Setter / Virtual Assistant

Role overview

Aglow Outdoor Lighting is hiring a reliable and well-organized Appointment Setter / Virtual Assistant to support its growing team. The position focuses on customer communication, appointment coordination, administrative assistance, and keeping everyday operations running smoothly.

Application requirement

Applications are only reviewed if a Loom video introduction is included. Candidates should not submit an application without a video. The introduction should cover the following points:

• Your name and location
• Your past experience as a virtual assistant or in a similar role
• Whether you are currently employed and, if so, where
• The tools you know, such as CRM platforms, Google Workspace, Meta Ads, Canva, or customer service systems
• Your experience with social media or lead handling, including Instagram, Facebook messages, responding to leads, booking estimates, and follow-ups
• Why you believe you would be a strong fit for Aglow
• Your availability
• Your internet connection and workspace setup, including working hours, internet speed, and whether you have a quiet place for calls

Please share the Loom video link through a message.

Responsibilities

• Answer incoming customer phone calls
• Place outbound calls to follow up with leads and existing clients
• Respond to customer questions and messages
• Arrange appointments and confirm bookings
• Keep inboxes organized and manage communication flow
• Maintain and update CRM data and customer information
• Perform data entry and keep records well organized
• Assist with routine business operations
• Coordinate with the team through Slack
• Track tasks and documentation in Notion
• Review and follow instructions and training shared through Loom

Requirements

• Very strong spoken English skills are essential
• Confident and clear phone communication is required
• Strong written English is needed
• High attention to detail
• Ability to work independently and stay organized
• Dependable internet connection
• Comfort with learning and using new technology
• Experience with Meta Business tools such as Instagram, Facebook, and WhatsApp is an advantage
• Familiarity with Google Workspace, including Docs, Sheets, Gmail, and Drive, is a plus
• Knowledge of Notion, Slack, Loom, CRM systems, or AI tools like ChatGPT is preferred
• Prior experience as a virtual assistant, administrative assistant, or customer support representative is preferred but not mandatory

Additional information

The employer is looking for someone dependable, organized, and comfortable supporting both customer-facing and administrative tasks. The role is based in Shetland, Scotland, United Kingdom.