Assistant Shift Manager - EGM Operations
Ras Al-Khaimah, Ras al Khaimah, United Arab Emirates ・ フルタイム
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- 経験
- 5年以上
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- 1
- 投稿済み
- 2週間前
- 作業モード
- 在任中
- 資格
- Professionals with at least 5 years of EGM operations experience, including a minimum of 2 years in a supervisory or lead role, and the flexibility to work nights, weekends, and holidays can apply.
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勤務地
仕事内容
About Wynn Al Marjan Island
Wynn Al Marjan Island is a luxury beachfront resort project in the United Arab Emirates, planned to open in 2027. Set on a scenic island that extends into the Arabian Gulf and located under 50 minutes from Dubai International Airport, the development will feature 1,530 rooms and suites, 22 restaurants and lounges, a theatre, a nightclub, and a five-star spa.
About the Role
The company is hiring an Assistant Shift Manager to support the Electronic Gaming Machine (EGM) Administration team. This position plays a key role in ensuring day-to-day gaming operations run efficiently, safely, and in line with applicable rules and internal standards.
Key Responsibilities
- Support the smooth daily running of the EGM operation while ensuring compliance with gaming regulations.
- Track machine performance and coordinate repair or maintenance follow-up with technicians when needed.
- Help manage jackpots, hand pays, and cash-related transactions according to company procedures.
- Assist with rostering and supervision of EGM supervisors and floor attendants.
- Train, coach, and provide performance feedback to team members on the job.
- Handle guest concerns and disputes quickly, tactfully, and professionally.
- Contribute to a high-quality gaming experience and consistent service delivery.
- Maintain compliance with gaming legislation, internal controls, and company policies.
- Protect the integrity of EGM assets, equipment, and operational records.
- Watch for unusual or suspicious activity and help enforce security procedures.
- Prepare shift reports covering operations, machine activity, and revenue performance.
Candidate Profile
The ideal candidate brings substantial EGM operations experience, a strong grasp of gaming machinery and regulations, and the ability to lead a team in a fast-paced environment. The role also requires flexibility to work evenings, nights, weekends, and public holidays.
Experience and Skills
- At least 5 years of experience in EGM operations.
- Minimum 2 years in a supervisory or lead capacity.
- Solid understanding of EGM mechanics and gaming compliance requirements.
- Strong leadership, communication, and troubleshooting ability.
- Capability to manage flexible shift schedules, including nights, weekends, and holidays.
Benefits
The position offers a competitive salary in AED, along with an excellent leave policy, healthcare coverage, incentive programs, and additional employee benefits.
Additional Information
This opportunity is with one of the world’s best-known hospitality brands and is designed for professionals seeking a long-term career in a high-profile resort environment.