Billing/Scheduling Associate III

Role overview

This opportunity is shared on behalf of a partner employer, which handles applications and the next steps in the hiring process. The hiring company is seeking a Billing/Scheduling Associate III in the United States.

In this position, you will be an experienced professional supporting scheduling and billing operations for patient coordination. The work centers on insurance verification, registration support, and administrative workflow management, mainly through phone and email. You will act as a central point of contact between patients, providers, and healthcare staff, helping keep scheduling, communication, and registration tasks accurate and efficient. The role also includes support for more complex operational situations, team coordination, process improvement, and guidance around provider schedules and templates. It is a structured but busy environment that calls for excellent organization, attention to detail, and the ability to work in a supportive leadership capacity.

Key duties

• Manage and support billing and scheduling operations to maintain accuracy, compliance, and consistent service quality.
• Handle patient scheduling, registration, and insurance information gathering through phone and email.
• Support the upkeep of provider calendars, scheduling templates, and master schedules in line with operational procedures.
• Track scheduling activity and help ensure appointments are booked according to departmental expectations.
• Sort and route incoming calls, messages, and requests alongside clinical and administrative teams.
• Act as a resource for scheduling staff by assisting with questions, escalations, and workflow issues.
• Help train new hires and contribute to onboarding and ongoing staff development.
• Assist with staffing coverage, schedule coordination, and distribution of administrative workload.
• Prepare reports and assist with data tracking to support leadership decisions.
• Follow organizational policies, regulatory requirements, and confidentiality standards.
• Provide backup assistance during high-volume periods, absences, or heavier workload cycles.
• Support quality improvement efforts and operational efficiency initiatives.

Requirements

• A high school diploma or an equivalent credential is required.
• At least 5 years of relevant experience in scheduling, billing, or medical office support is needed.
• Hands-on experience with Epic EHR and other scheduling or registration systems is required.
• Working knowledge of medical terminology and managed care operations is important.
• Strong computer skills, including accurate data entry, are essential.
• Effective phone communication and strong interpersonal skills are required.
• Ability to handle confidential information with discretion and professionalism.
• Well-developed organization and multitasking skills for a fast-moving environment.
• Capability to work independently while supporting team goals and leadership direction.
• Background in medical office coordination, scheduling, or healthcare administration is preferred.
• Good judgment and problem-solving ability for moderately complex situations.
• Comfort using office equipment and common administrative tools.

Benefits and compensation

• Hourly pay ranges from $21.17 to $32.85, depending on experience and qualifications.
• Health coverage includes medical, dental, and vision plans.
• Paid time off is offered, including vacation, holidays, and sick leave.
• A 403(b) retirement savings plan is available with employer contributions.
• Wellness support, mental health resources, and employee assistance programs are provided.
• Tuition support is available for employees and eligible family members.
• Family care support may include caregiver leave and childcare resources.
• Transit benefits may be available where applicable, such as transit pass programs.
• Professional training and development opportunities are offered.
• The workplace is described as inclusive, supportive, and focused on growth and well-being.

Additional information

This role is being presented through a partner hiring process. Applications are reviewed using an AI-assisted matching approach, and the strongest fits are shortlisted before being shared with the employer. The partner company manages interviews, assessments, and final hiring decisions.

By applying, candidates acknowledge that personal data may be processed to evaluate candidacy and shared with the hiring employer for recruitment purposes. The processing is based on legitimate interest and pre-contractual measures under applicable privacy laws, including GDPR, and applicants may exercise rights such as access, correction, deletion, and objection. AI tools may also support parts of the recruitment workflow, including application review, resume analysis, response assessment, and inconsistency detection, but final decisions are made by humans.