Department Manager

Role overview

As a Department Manager, you will guide and motivate your team while helping build an inclusive, cooperative workplace where people can do their best work. You will contribute to both team performance and overall business success by acting consistently with the company’s values.

What you will do

• Steer the team toward an excellent customer experience by maintaining strong operational and visual standards and by actively supporting product selling.
• Own the performance of your store and department by reviewing sales results, spotting commercial opportunities, setting targets, and building plans to improve sales, profitability, and stock efficiency.
• Handle team rosters, scheduling, and smooth opening and closing procedures.
• Recruit, onboard, and grow your team while encouraging an open, collaborative, and innovative culture.
• Keep track of fashion trends, customer behaviour, and competitor activity to stay commercially strong.
• Act as a positive representative of both yourself and the brand in every customer interaction.

Who you will work with

You will be part of a store-based team where different roles work together to create a welcoming shopping environment. This includes Sales Advisors, Department Managers, Store Managers, Visual Merchandisers, Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores. You will also work with the wider Area Team to exchange insights and support performance across stores.

In this role, you will help customers feel confident and express their personal style through current trends and classic looks, while contributing to a fashion experience that is accessible and sustainable.

Who we are looking for

The ideal candidate brings retail management and operations experience, strong leadership ability, and a genuine interest in coaching and developing others. You should be comfortable with sales planning, analysis, follow-up, and using customer-focused tools and reports.

You should also be a confident leader who builds trust, works well in dynamic teams, solves problems proactively, and is motivated by delivering great customer experiences. Curiosity about fashion trends, commercial results, and competitor insights is important, as are strong communication, creativity, flexibility, and analytical thinking. Comfort with numbers and performance metrics is essential.

About the company

H&M Group is a global fashion company focused on combining great design, affordable pricing, and sustainable solutions. The organization aims to make fashion available to more people while keeping customers at the centre of decisions. Its teams work together to help drive the industry toward a more inclusive and sustainable future.

Why this opportunity stands out

• You will join a welcoming, people-focused workplace with room for growth and development across the global organization.
• The company values diversity across race, ethnicity, gender, age, religion, sexual orientation, and disability.
• It is a values-led business built on seven long-standing core values.
• You are encouraged to bring your authentic self to work.
• You gain access to a global talent network with broad career possibilities.
• Comprehensive wellbeing support is offered, including health insurance and wellness coverage for you and your family.
• You receive an employee discount at H&M Group.
• The work schedule follows a 5-day work week to support work-life balance.

Additional information

This is a full-time, onsite role based in Hyderabad, Telangana, India. The position reports to the Store Manager.

Application note

The hiring process is competency-based and designed to be fair and equitable. Applicants are requested not to include a cover letter with their application.