Digital Change Analyst

Role overview

This is a permanent full-time opportunity for an intermediate Digital Change Analyst to join a Digital PMO environment at Auckland Airport. The position offers scope to build a career in change practice while working alongside experienced Digital Change Managers.

The role centres on supporting digital change initiatives across the airport, with particular emphasis on user readiness, training content, documentation, communications, and stakeholder engagement. It suits someone who is keen to learn, can work through ambiguity, and wants to progress toward a Change Manager pathway.

What you will do

• Assist Change Managers with project tasks, delivery activities, and key outputs.
• Prepare and run communications, engagement, and training collateral.
• Review learning needs and help shape practical training plans.
• Support the delivery of workshops and training sessions in a hands-on facilitation role.
• Create and update user-facing documents, including quick reference guides and support materials.
• Contribute to stakeholder communication and engagement efforts.
• Work accurately in a documentation-intensive setting where clarity and quality matter.

What you need to succeed

The organisation is looking for someone with experience producing clear, engaging training content in both print and digital formats, along with the confidence to analyse information, plan sessions, and facilitate workshops.

Exposure to change work such as communications, training, or broader change activity is important, as is the ability to turn data into straightforward, user-friendly insights. The ideal person will show initiative, communicate well with stakeholders at all levels, think from a customer perspective, and remain effective when the environment is uncertain.

A strong desire to grow into a Change Manager role is a key part of the profile. The successful candidate should also align with the airport's values and take a purpose-led, people-focused approach to their work.

About Auckland Airport

Auckland Airport describes itself as a gateway to Aotearoa and a place where many journeys begin and end. The organisation positions itself as a custodian of an important national asset, focused on creating positive outcomes for customers, the community, the environment, and the wider prosperity of New Zealand.

The workplace is presented as diverse, inclusive, and collaborative, with an emphasis on creating an environment where people can thrive.

Offer and working conditions

• Permanent full-time employment.
• Intermediate-level role with room to develop within a Digital PMO.
• Competitive remuneration package.
• Flexible working arrangements.
• Free parking.

Additional information

Applicants are invited to submit an online application if the position matches their background and career goals.

Organisational values mentioned for this role include: All In - Tātou tātou, Know How - Kōkiri Tahi, and Let's Go - Karawhiua.