Doorman

Role overview

This full-time, non-management position is based in An Nu'aylah, Saudi Arabia, at AMAALA. The role sits within Rooms & Guest Services Operations and is focused on creating a polished, welcoming arrival and departure experience for hotel guests and visitors.

Key duties

• Receive guests warmly, open doors, and escort them to their rooms when needed.
• Support guests and visitors entering or leaving the property, including helping them in and out of vehicles.
• Share information about the property’s facilities, services, operating hours, nearby attractions, and activities.
• Explain room features and guest amenities such as the room key, mini-bar, ice and vending locations, in-room safe, and valet laundry service.
• Move guest baggage to and from rooms or the bell area, and help with storage and retrieval when required.
• Arrange transportation such as taxis, shuttles, or limousine/sedan services, and log advance transportation requests when needed.
• Communicate parking instructions clearly to guests and visitors.
• Maintain awareness of suspicious or unwelcome individuals on the premises and report concerns appropriately.

Service standards and workplace expectations

• Follow company policies, procedures, quality standards, and safety practices at all times.
• Report accidents, injuries, and unsafe conditions to the manager without delay.
• Keep uniform and personal grooming neat, professional, and aligned with brand expectations.
• Protect confidential information and treat all guest interactions with discretion.
• Greet every guest professionally, anticipate service needs, and provide attentive support to guests with disabilities.
• Use clear, courteous language and proper telephone etiquette.
• Build constructive working relationships with team members and collaborate effectively.
• Perform additional duties assigned by supervisors.
• Be able to work at a pace required by the job, remain on your feet or seated for long periods, and move, lift, carry, push, pull, and position items as needed.
• Handle surfaces such as slopes, uneven areas, slippery floors, stairs, and service ramps, and bend, twist, reach, and stoop when required.

Qualifications

• A high school diploma or GED-equivalent qualification is preferred.
• No prior related work experience is required.
• No supervisory background is needed.
• No license or certification is required.

About the employer

The Ritz-Carlton is part of Marriott International and is known for luxury hospitality delivered through exceptional care, attention to detail, and thoughtful service. The brand emphasizes its Gold Standards, including the Employee Promise, Credo, and Service Values, and promotes a workplace where associates from diverse backgrounds are welcomed and valued. Marriott International is an equal opportunity employer and does not discriminate on protected grounds, including disability, veteran status, or other legally protected status.