- 経験
- どれでも
- 給料
- —
- 求人情報
- 1
- 投稿済み
- 6時間前
- Work mode
- 在宅勤務
- 教育
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
- Eligibility
- Australia-based applicants only. Open to recent graduates and entry-level candidates. Prior IT support experience is not required, but internships, certifications, or personal technical projects are advantageous.
- Resume
- Required to apply
仕事内容
About the opportunity
This is an entry-level remote IT support role for a motivated, service-oriented professional based in Australia. The position is suited to someone who enjoys troubleshooting technology issues, assisting users, and contributing to the smooth running of daily IT operations while gaining practical experience.
What you will do
- Handle initial technical support requests through phone, email, chat, and ticketing tools
- Diagnose and resolve common issues related to hardware, software, printers, and basic networking
- Record, monitor, and close support cases promptly
- Pass more complex incidents to senior IT staff when needed
- Help with account creation, password resets, and access-related requests
- Assist with software setup, updates, and regular system upkeep
- Keep clear records of technical problems and the steps taken to fix them
- Provide courteous, user-friendly support to employees and end users
What you should bring
- Good problem-solving ability and an analytical mindset
- Basic working knowledge of Windows, Microsoft 365, and computer hardware
- Some understanding of networking concepts is beneficial
- Strong verbal and written communication skills, with a customer-first approach
- Comfort working independently in a remote setup
- High attention to detail and a willingness to learn new tools and systems
Qualifications
- A diploma or bachelor's degree in Information Technology, Computer Science, or a similar field is preferred
- Entry-level candidates and recent graduates are welcome
- Any prior IT support exposure, internships, certifications, or personal tech projects will be considered an advantage
Work arrangement and benefits
- Fully remote role
- Flexible work structure with both full-time and part-time options
- Structured onboarding and training provided
- Collaborative and supportive team culture
- Opportunities for continued learning and career growth
- Competitive pay and employee benefits
Application note
Applicants should be based in Australia. Candidates are asked to share a CV along with a short overview of technical skills, certifications, academic projects, or any relevant troubleshooting experience.