仕事内容

Role overview

We are looking for a careful, motivated IT Support & QA Analyst at entry/junior level to join a growing technology team. This position is a strong fit for recent graduates and early-career professionals who want exposure to both technical support and software quality assurance.

What you will do

In this role, you will help users solve technical issues, carry out software testing, find and record defects, and contribute to the stability and quality of applications and IT services.

Key responsibilities

Act as the first point of contact for hardware, software, and system-related support requests.
Investigate user-reported technical problems and work toward timely resolutions.
Carry out manual testing for web, mobile, and desktop applications.
Log, document, and follow up on software defects and issue reports.
Run test cases and verify fixes before releases go live.
Support regression testing, functional testing, and user acceptance testing (UAT).
Work with developers and technical teams to raise overall product quality.
Keep testing notes, support records, and issue tracking documentation up to date.
Help improve internal support and QA workflows over time.

Requirements

A diploma or bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related discipline.
Basic knowledge of software testing principles and IT support practices.
Comfort using Windows operating systems and common workplace software.
Exposure to HTML, CSS, SQL, or basic programming ideas is an added advantage.
Strong analytical thinking, troubleshooting ability, and problem-solving skills.
High attention to detail and good organizational habits.
Clear communication skills and the ability to work well with others.
No prior professional experience is needed; fresh graduates are welcome.

What’s offered

This position includes structured training and mentorship, practical exposure to both IT support and QA work, opportunities to grow into QA, IT Support, Business Analysis, or Software Development roles, access to modern tools and support systems, a collaborative work culture, competitive pay and benefits, and ongoing learning opportunities.

Location and work style

The role is listed as open to remote or hybrid working, with Australia as the location reference.

IT Support & QA Analyst (Entry / Junior Level)