Junior IT Support

Role overview

This opening is for a junior-level IT support technician to join a business IT function. It is suited to someone at the start of their IT career who wants practical exposure and the chance to build experience supporting employees across several departments.

Reporting to the IT Manager, the successful candidate will help deliver day-to-day technical support and will also contribute to the rollout of new IT services and solutions.

Profile and experience

The ideal applicant will have a third-level qualification in Information Technology at NFQ Level 6 or an equivalent standard, or be actively working toward one. Up to one year of relevant experience is acceptable, including internships, placements, or academic project work.

Applicants should already have a basic grasp of Microsoft technologies such as Active Directory, Group Policy, and DNS/DHCP, along with familiarity with Microsoft Outlook and standard Office tools. An interest in networking equipment and technologies, including switches, routers, and firewalls, is also important. Basic knowledge of hardware such as PCs, laptops, printers, and mobile devices will be useful.

Main duties

• Deliver first-line support to users by phone, email, and in person.
• Investigate and resolve straightforward hardware and software problems.
• Set up new starters, including accounts, devices, and access rights.
• Assist with installing and configuring IT hardware and applications.
• Keep support records and technical documentation up to date.
• Work with senior IT colleagues on projects and system enhancements.
• Support the desktop environment, including Windows 10/11, printers, and mobile devices.
• Help with user training and provide practical guidance on IT systems.
• Pass more complex incidents to senior team members when required.
• Maintain a professional approach and protect confidentiality in all IT matters.
• Keep learning and stay current with new and emerging technologies.

Desired strengths

Strong communication and people skills are important, along with good organisation, initiative, and a positive, adaptable mindset. The role also suits someone who enjoys problem-solving and is keen to learn quickly.

Preferred but not essential qualifications include CompTIA A+, Network+, or Microsoft Fundamentals. Previous exposure to VPN, WAN, VoIP, or PBX technologies would also be an advantage.

What you can expect

This position offers a supportive setting to grow an IT career, broad hands-on exposure to different technologies, chances to support projects, and ongoing training and professional development.

Additional information

The organisation is acting as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By proceeding with an application, you accept the stated terms and conditions, privacy policy, and disclaimers associated with the employer.