People Partner - Support

About the company

The organization is working to expand access to simple, affordable financial services across Africa, with the long-term aim of helping the continent move toward a cashless future. Since launching its mobile money service in Senegal in 2017, it has scaled rapidly and now serves millions of users across nine countries.

Role summary

As a People Partner - Support, you will support the call center function in The Gambia by delivering people operations work in a proactive, thoughtful, and business-aligned way. You will partner closely with local support leaders and the wider people team to strengthen team performance, improve employee experience, and help drive a culture where people can do their best work.

What you'll do

• Partner with the Support department to shape and execute an HR plan that supports team OKRs, including possible talent reallocation, organizational change, and reporting-line adjustments.
• Work with Group and Team Leads to spot ways to improve team effectiveness, including restructuring, engagement, and retention initiatives.
• Support managers in running the performance management process by encouraging regular feedback, 1:1 meetings, coaching discussions, OKR tracking, performance reviews, and PIP follow-up.
• Review sick leave records regularly to confirm that documentation is complete and company rules are being followed.
• Track employee tenure changes for Benefit and Health Review purposes and ensure records are updated on time and in line with policy.
• Process employee-level changes and make sure HR systems and personnel records stay accurate.
• Handle workplace accommodation requests and coordinate with local medical professionals to help assess suitable adjustments.
• Prepare and issue explanation letters for employees when needed.
• Monitor compliance with HR policies, attendance goals, process deadlines, and other key people metrics.
• Work with Support leaders to address repeated absenteeism and help improve attendance.
• Support hiring, onboarding, resignations, terminations, and contract completions, including exit interviews and documentation handling.
• Audit overtime submissions against company policy and local labor requirements.
• Take on additional HR tasks as needed and work with the HR team on daily operations and wider people initiatives.
• Build engagement through recognition, rewards, team activities, and career conversations, while helping reduce attrition through retention-focused actions.
• Develop trusted relationships with team members and contribute to a positive, high-impact workplace culture.

Requirements

• A bachelor’s degree in HR, Labour Law, or a closely related discipline.
• Strong command of English.
• At least 5 years of experience in HR management, recruitment, and employee experience.
• Practical experience across multiple HR areas, especially organizational development and disciplinary matters.

What will help you succeed

• Strong analytical thinking, sound judgment, and a solution-oriented mindset.
• Excellent verbal and written communication skills, with the ability to document clearly and thoroughly.
• High integrity and the ability to communicate credibly and earn trust across different stakeholders.
• Good listening skills and the flexibility to adapt to employee needs.
• Comfort handling several complex priorities at once and deciding what to tackle first.
• Ability to collaborate effectively and work in a team-first way.

Key details

• The role is based in the Kotu office in The Gambia.
• Work authorization in The Gambia is mandatory.
• This is a permanent position.

Compensation and benefits

• Competitive pay calculated through a transparent formula.
• Health insurance for you and your dependents.
• 26 weeks of parental leave for mothers and 4 weeks for fathers.
• Subsidized childcare when parents return to work.
• Gym membership and fitness class subsidies.
• Airtime reimbursement.
• Free meals and a pleasant office environment.

Application instructions

Applicants should submit a resume in English along with a cover letter explaining their interest in the company and the role.

Equal opportunity

The employer is committed to equal opportunity, diversity, and inclusion for all employees.