Assistant Shift Manager - EGM Operations

About Wynn Al Marjan Island

Wynn Al Marjan Island is a luxury beachfront resort project in the United Arab Emirates, planned to open in 2027. Set on a scenic island that extends into the Arabian Gulf and located under 50 minutes from Dubai International Airport, the development will feature 1,530 rooms and suites, 22 restaurants and lounges, a theatre, a nightclub, and a five-star spa.

About the Role

The company is hiring an Assistant Shift Manager to support the Electronic Gaming Machine (EGM) Administration team. This position plays a key role in ensuring day-to-day gaming operations run efficiently, safely, and in line with applicable rules and internal standards.

Key Responsibilities

• Support the smooth daily running of the EGM operation while ensuring compliance with gaming regulations.
• Track machine performance and coordinate repair or maintenance follow-up with technicians when needed.
• Help manage jackpots, hand pays, and cash-related transactions according to company procedures.
• Assist with rostering and supervision of EGM supervisors and floor attendants.
• Train, coach, and provide performance feedback to team members on the job.
• Handle guest concerns and disputes quickly, tactfully, and professionally.
• Contribute to a high-quality gaming experience and consistent service delivery.
• Maintain compliance with gaming legislation, internal controls, and company policies.
• Protect the integrity of EGM assets, equipment, and operational records.
• Watch for unusual or suspicious activity and help enforce security procedures.
• Prepare shift reports covering operations, machine activity, and revenue performance.

Candidate Profile

The ideal candidate brings substantial EGM operations experience, a strong grasp of gaming machinery and regulations, and the ability to lead a team in a fast-paced environment. The role also requires flexibility to work evenings, nights, weekends, and public holidays.

Experience and Skills

• At least 5 years of experience in EGM operations.
• Minimum 2 years in a supervisory or lead capacity.
• Solid understanding of EGM mechanics and gaming compliance requirements.
• Strong leadership, communication, and troubleshooting ability.
• Capability to manage flexible shift schedules, including nights, weekends, and holidays.

Benefits

The position offers a competitive salary in AED, along with an excellent leave policy, healthcare coverage, incentive programs, and additional employee benefits.

Additional Information

This opportunity is with one of the world’s best-known hospitality brands and is designed for professionals seeking a long-term career in a high-profile resort environment.