Associate Center Manager

Role overview

As the primary point of contact at a Cultfit centre, this role focuses on creating a smooth member journey, improving revenue outcomes, and keeping the site running to a high standard. The position calls for strong ownership, a customer-first mindset, and the ability to maintain an upbeat, service-led fitness environment.

Sales and business growth

• Take responsibility for monthly membership, renewal, and upsell goals.
• Convert walk-ins and trial visits into paying members through effective consultations.
• Handle the full membership conversion flow and keep all records accurate and up to date in the portal.

Centre operations management

• Run daily centre activities using the prescribed checklist tool.
• Coordinate class timings, trainer attendance, and readiness before each session.
• Complete daily facility checks to ensure hygiene, safety, and brand compliance.
• Track critical inventory such as first-aid supplies and drinking water, and arrange replenishment on time.
• Resolve issues related to attendance, bookings, equipment, or the facility setup.

Member experience and engagement

• Create a warm, community-oriented atmosphere by building strong relationships with members.
• Manage escalations and ensure a smooth experience before, during, and after classes.
• Collect and record feedback from members and trainers to support ongoing improvement.
• Represent the centre’s service standards and act as the key on-ground face of the location.

What success looks like

• Consistently achieving or surpassing sales and conversion goals.
• A centre that runs efficiently, follows processes, and performs at a high standard.
• Strong member satisfaction, retention, and NPS results.
• Excellent ambience, strong audit outcomes, and reliable operational execution.

Qualifications and additional details

A bachelor’s degree or diploma is preferred. The role typically suits professionals with 2 to 5 years of experience in sales, operations, hospitality, retail, or other service-oriented work. Strong communication skills, customer handling ability, accountability, and problem-solving are important. A genuine interest in fitness, wellbeing, and community building is an advantage.

Why this role stands out

• Health insurance and wellness benefits are included.
• Employees get access to Cultfit workouts for their own fitness journey.
• Opportunity to contribute to the mission of making health easier for millions.
• Exposure across sales, operations, customer experience, and business performance.
• Fast-paced growth environment with advancement linked to performance.

Additional information

The role blends sales, operations, customer experience, and retail-style centre management. It is designed for someone who can balance business targets with a high-quality member experience and consistent on-ground execution.