Business Analyst – Technology Digital & Data (TDDI)

Overview

Sodexo is focused on enhancing the quality of life for its people, clients, and the wider community. Within the Technology Digital and Data (TDDI) function, this role is central to designing and delivering technology and digital initiatives that help achieve that goal. The Business Analyst will assess business needs, review existing workflows, and turn requirements into practical outputs that support successful project delivery.

Business Analysis and Requirements

• Gather, assess, and record business requirements by working with stakeholders.
• Convert business objectives into well-defined functional and non-functional requirements.
• Prepare key analysis outputs such as business requirement documents, user stories, and process maps.
• Make sure requirements are prioritised, linked to business goals, and fully traceable.

Stakeholder Engagement

• Develop effective working relationships across both business and technology groups.
• Run workshops and working sessions to capture, review, and confirm requirements.
• Help align stakeholders and support informed decision-making.

Process Improvement

• Review current processes and identify opportunities to improve them.
• Design future-state processes that support business strategy and technology direction.
• Contribute to ongoing improvement initiatives.

Delivery Support

• Partner with Project Managers and delivery teams throughout project execution.
• Take part in solution design conversations.
• Support testing and help define acceptance criteria.
• Confirm that delivered outcomes match the agreed business needs.

Governance and Documentation

• Keep documentation clear, well-structured, and aligned with Sodexo standards.
• Support portfolio governance by maintaining accurate artefacts.
• Apply consistent business analysis methods and tools.

Experience and Qualifications

The ideal candidate will have prior experience working as a Business Analyst in technology or digital settings, with strong skills in requirement gathering and process modelling. Experience in structured project or portfolio delivery environments is important, along with excellent communication and stakeholder management ability. The role also calls for someone who can simplify complex ideas into clear actions and who has supported projects from start to finish. Exposure to Triskell or a similar portfolio management platform would be beneficial.

A degree in Business, Information Technology, or a related discipline is preferred. Professional certifications such as CBAP, CCBA, or Agile BA would be considered an advantage.

Additional Information

This position offers competitive compensation and the stability of working in an essential services business. Employees may also access more than 100 retail discounts and a range of salary packaging options. Sodexo highlights a collaborative team environment and provides opportunities for training and career growth.

Application Process

Applicants should submit a resume that outlines relevant experience and availability. Candidates who are shortlisted will be contacted by a recruiter for an initial phone discussion to answer questions and provide more detail about the role.