Call Center Representative

About Influx

Influx is a leading provider of on-demand customer service, offering 24/7 support for brands and tech companies. Our global team collaborates across various time zones to ensure exceptional customer experiences for our world-class clients. We are experiencing rapid growth and are actively building a pipeline of qualified agents to meet future client demands.

We are seeking individuals with experience in one or more of the following areas:

• E-commerce & Fashion: Experience with online retail platforms (e.g., Shopify, Gorgias) and fashion brands. Requires strong written communication and top-tier customer support skills.
• Installation Services (Voice Support): Ability to manage high call volumes and possess strong voice support experience in a fast-paced, detail-oriented setting.
• Tech & App Support: Proficiency in troubleshooting software, mobile applications, or hardware, guiding customers through technical issues with clarity and patience.
• Fintech: Experience supporting digital financial platforms for secure, fast, cross-border payments. Must be comfortable assisting customers with transactions and digital financial services.
• Telecommunications / Mobile Network: Prior experience within a mobile network or telecommunications company.

Essential Duties

• Manage a high volume of customer interactions via phone, email, and chat.
• Deliver timely and effective support to resolve customer issues.
• Ensure a positive customer experience while meeting key performance indicators.
• Communicate professionally with both customers and internal teams.
• Identify customer needs and propose suitable solutions.
• Take full responsibility for customer concerns until resolution.
• Cultivate and maintain strong customer relationships.

Technical Requirements (Bring Your Own Device)

• A laptop is required (Windows 10+ with Intel Core i5 10th Gen+ and 8GB RAM minimum). Chromebooks, Linux, or desktop computers are not permitted.
• A stable internet connection of 50–55 Mbps is necessary, utilizing a wired connection.
• A noise-cancelling headset is mandatory.
• A quiet, dedicated workspace is essential.

Additional Information

Influx never charges recruitment fees. All official communications will originate from an @influx.com email address.