Carrier Analyst

About the Company

Foundever is a worldwide customer experience organization supporting more than 800 leading digital-first brands, with a workforce of 150,000 associates across the globe. The company focuses on delivering technology-driven CX solutions that help clients meet operational goals and provide smooth customer experiences at critical moments.

Role Overview

We are looking for an experienced and self-driven Carrier Analyst to support a global network and telecommunications environment. The role centers on managing carrier relationships, improving telecom service efficiency, and helping ensure reliable service delivery across voice, data, and colocation-related services.

Key Responsibilities

• Build and sustain effective working relationships with carrier partners across global markets.
• Assess telecom service choices and identify the most practical and cost-efficient options for business needs.
• Handle end-to-end ordering activities for carrier-related services, including cross-connects, voice and data circuits, toll-free services, and toll services.
• Work with engineering teams and carriers to support technical cutovers, transitions, and issue resolution.
• Create and refine processes that improve carrier provisioning speed and help capture cost savings through prompt order completion.
• Review opportunities to reduce telecom costs and actively support implementation of savings initiatives.
• Partner with internal teams to maintain resilience for domestic and international voice and data circuits.
• Keep management and stakeholders informed with clear updates on carrier service status, performance, and progress.
• Take on additional tasks as assigned.

Requirements

• A bachelor's degree in Information Technology, Telecommunications, or a related discipline is preferred.
• At least 4 years of experience in ordering and managing telecommunication services.
• Solid knowledge of global carrier practices, tools, standards, and operating procedures.
• Demonstrated success in project management and service delivery.
• Strong analytical thinking, problem-solving ability, and sound judgment.
• Excellent communication and relationship-building skills for working with multiple stakeholders.
• Comfort using PCs, desktop software, Microsoft Office, and relevant industry applications.
• Experience with carrier toll-free routing tools is considered an advantage.

Working Conditions

• This is a fully remote role based in India.
• The position is a permanent full-time role.
• Working hours are 2:30 PM to 11:30 PM IST.

Benefits

• Competitive compensation and benefits.
• Opportunity to collaborate with a global team of professionals.
• A fast-paced, dynamic, and challenging work setting.
• The chance to contribute directly to the company's success.
• Ongoing learning and development opportunities.

Additional Information

This opportunity is suited to an experienced Carrier Analyst who enjoys optimizing network infrastructure, improving telecom operations, and building strong partnerships. Applicants should be prepared to work in a high-energy environment and contribute to a globally distributed team.

Application Note

Applicants who can handle the responsibilities above and meet the experience and qualification preferences are encouraged to consider this role.