Cash Processing Center Manager

Role Overview

Brink's India, Middle-East & Africa is looking for a seasoned Manager for its Cash Processing Centre in Dubai, UAE. The position is responsible for steering the full cash processing operation, with a strong focus on compliance, service quality, security, and operational performance. You will also be expected to drive improvement initiatives that make the centre faster, more cost-efficient, and better aligned with stakeholder expectations.

Core Responsibilities

You will be accountable for the day-to-day and strategic running of the Cash Processing Centre, including team leadership, process control, and service delivery outcomes.

• Lead overall CPC operations and ensure the counting, sorting, and processing of cash is handled accurately and efficiently.
• Set the operating direction for the centre in line with business objectives, customer commitments, and regulatory obligations.
• Make sure daily targets, SLA commitments, and service expectations are consistently achieved.
• Maintain control over audit, compliance, and security procedures across all CPC activities.
• Review operations regularly to find bottlenecks, address exceptions, and solve process issues quickly.
• Improve workflows, technology usage, and workforce allocation to raise throughput and accuracy.
• Support and drive transformation, automation, and digital improvement initiatives within the CPC.
• Follow the established global operating model at all times.
• Perform risk checks regularly and reduce exposure linked to cash handling, fraud, and internal control gaps.
• Lead, coach, and develop supervisors, team leads, and frontline employees.
• Introduce training, KPIs, and performance review mechanisms to strengthen team output.
• Act as the primary point of coordination for banks, financial institutions, and internal functions such as CIT, Reconciliation, and Security.
• Handle escalated customer issues and build durable relationships with major stakeholders.
• Own the CPC financial plan, including budgeting, forecasting, and cost control.
• Track and improve core performance measures such as accuracy, loss ratios, productivity, SLA adherence, and cost per unit processed.
• Work with Sales and Commercial teams on new business, renewals, pricing support, cost modelling, and bid responses.
• Participate in client meetings and site visits to present CPC capabilities and support retention efforts.
• Monitor operational reports covering cash volumes, discrepancies, efficiency, and audit findings, then turn the data into practical management recommendations.
• Collaborate closely with cross-functional internal teams and relevant external stakeholders as needed.
• Promote continuous improvement through Lean and Six Sigma practices, along with new technology and automation adoption.

Experience and Qualifications

The ideal candidate should hold a bachelor’s degree in Business Administration, Operations Management, Finance, or a similar discipline. An MBA is considered an advantage.

We are looking for someone with 8 to 12 years of experience in cash operations or secure logistics, including at least 4 years in a management position. Prior hands-on exposure to a cash centre or another high-volume processing environment is mandatory.

Strong working knowledge of cash handling, vault operations, and ATM processing is required, along with a solid grasp of regulatory, audit, and security standards relevant to cash operations.

The role also calls for strong leadership, people management, analytical thinking, problem-solving, communication, stakeholder coordination, and change management capability.

Additional Requirements

The successful applicant should demonstrate strategic leadership, operational excellence, risk and compliance management, people development, analytical decision-making, stakeholder management, and the ability to guide change effectively.