Claims Car Advisor

Role overview

This full-time, in-office Motor Claims position at Sippy Downs is a great fit for someone who enjoys supporting people and wants to understand how insurance claims are handled end to end. You will take over claims after they have been lodged and help keep them progressing, while also guiding customers through what happens next.

No prior insurance background is required. The role includes structured training, coaching, and team support so you can build your skills while learning on the job.

What you’ll do

• Take ownership of claims once they have been submitted and move them through the next stages.
• Act as a main point of contact for customers, repairers, and assessors, and keep all parties informed.
• Manage a group of claims at different stages using workflow queues and daily task priorities.
• Review policy details and claim information to help support balanced and fair decisions.
• Arrange repairs, coordinate hire vehicles, and follow up on quotes and status updates.
• Maintain clear and precise records so claims remain compliant and continue progressing.
• Handle customer calls with professionalism, including conversations with people who may be stressed or upset.
• Explain next steps clearly so customers know what to expect.

What success looks like

• Claim information and notes are entered correctly the first time.
• Decisions are justified clearly using the relevant policy and supporting evidence.
• Customers end calls understanding the next steps.
• Work remains well organised and claims continue moving forward.
• Empathy is balanced with fair, consistent decision-making.
• Privacy, compliance, and risk requirements are followed every time.
• You stay calm and professional during emotional conversations.

Training and growth

You will receive paid training at the start, along with ongoing coaching as you develop. The business also offers clear career pathways, with many people progressing internally as teams and opportunities expand.

Why this employer

The organisation aims to make insurance feel more personal and to offer customers a better experience than the usual market standard. It is a challenger brand that focuses on real people helping real customers when life becomes difficult.

As the company grows, new roles and broader team structures create more chances to develop a long-term career.

Terms and conditions

This is an office-based role with set start and finish times, helping you plan life outside work.

The position comes with 22 days of annual leave, volunteer leave, and annual salary reviews.

Additional benefits include free skin checks, flu vaccinations, financial wellbeing sessions, discounted insurance products, gym access through Fitness Passport, end-of-trip facilities, and a casual dress code.

Performance-based salary incentives are also part of the package.