Client Support

About TRANSLIT

TRANSLIT, established in 2009, is a frontrunner in providing interpreting and language services, supporting businesses and government bodies in over 200 languages. Leveraging advanced technology and a network of 10,000 translators and interpreters, TRANSLIT delivers seamless and culturally accurate solutions. The company values exceeding expectations, continuous improvement, and leading by example, fostering a collaborative and efficient work environment. TRANSLIT is dedicated to promoting equal treatment across all demographics.

Job Summary

We are looking for a committed and customer-oriented Client Support professional to join our Limerick team. The role focuses on delivering outstanding assistance to customers by managing inquiries, handling complaints, and facilitating a positive service experience.

Key Responsibilities

• Act as the main contact point to address and resolve customer feedback and complaints.
• Provide exceptional customer support via phone, email, and live chat channels.
• Handle inbound and outbound complaint management across digital platforms.
• Assist clients with service requests, order management, and account maintenance.
• Work collaboratively with internal departments to ensure timely and precise service delivery.
• Record detailed information of all customer interactions and transactions.
• Recognize and escalate complex issues to specialized teams.
• Track customer satisfaction levels and collect feedback for service enhancement.
• Send attendance reminders and actively oversee communication channels.
• Build and sustain strong customer relationships to promote long-term satisfaction.
• Stay informed about company products, services, and policies to provide accurate guidance.
• Comply with data protection laws and regulations.
• Adapt to evolving business needs and client-specific demands.

Qualifications

• Demonstrable experience in a customer support or client-facing capacity.
• Exceptional communication and interpersonal abilities.
• Strong analytical and problem-solving skills with attention to detail.
• Capability to multitask and prioritize responsibilities effectively.
• Proficient in using customer support software and tools.
• Excellent organizational and time-management skills.

Preferred Qualifications

• Experience within the language services sector.
• Familiarity with CRM systems and customer service platforms.
• Multilingual proficiency is advantageous.

Benefits

• Hybrid work arrangement available after probation: two remote days per week.
• Annual leave of 22 days plus public holidays, alongside 2 paid volunteering days.
• Access to Westfield Health services, including reimbursements for essential health costs like optical and dental, 24-hour DoctorLine, and gym discounts.
• Employee Assistance Program offering up to six counselling sessions and access to wellness resources such as webinars, health checks, and podcasts.
• Regular social and engagement events including seasonal parties, in-office activities, and competitions.

Additional Information

The position is based in Limerick, Ireland, with a full-time onsite commitment. The annual salary is €32,000. Candidates must meet the Baseline Personnel Security Standards for the Republic of Ireland. TRANSLIT is devoted to equal opportunity employment, eliminating discrimination in all forms.