Coffee Shop Supervisor

About the Company

Speciality Club Café is a specialty coffee brand in the UAE known for serving high-quality coffee, chilled beverages, desserts, and light snacks in a warm and inviting setting. The business places strong emphasis on dependable quality, courteous service, and a comfortable customer experience.

Role Overview

This is a full-time, on-site position in Dubai for a hands-on café supervisor who can oversee everyday operations, guide the team, improve guest satisfaction, manage costs, and help the outlet grow. The ideal background includes strong exposure to café, restaurant, bakery, dessert shop, or broader food and beverage operations in the UAE.

Key Duties

• Run the café smoothly on a day-to-day basis and keep service flowing efficiently.
• Oversee baristas, cashiers, service crew, and kitchen or support staff.
• Uphold strong standards for customer care, hygiene, product quality, and presentation.
• Track daily revenue, cash movement, POS activity, and closing-day summaries.
• Train team members, keep them engaged, and assess their work performance.
• Create staff rosters and make sure attendance and workplace discipline are maintained.
• Deal with guest concerns in a professional manner and resolve issues quickly.
• Watch stock usage, purchasing, inventory control, wastage, and overall cost discipline.
• Ensure every item is prepared in line with café standards and recipes.
• Help drive sales through upselling, promotions, guest engagement, and branch-improvement suggestions.
• Work with suppliers so ingredients and packaging are available on time.
• Maintain food safety, sanitation, and local municipality compliance requirements.
• Share daily and weekly business performance updates with the owner or management.
• Spot operational gaps and suggest practical ways to improve performance.

Required Experience and Skills

• At least 3 to 5 years of experience in café, restaurant, bakery, dessert, or food and beverage operations.
• Prior work as a café manager, restaurant supervisor, store manager, shift leader, or assistant manager.
• UAE experience is preferred.
• Strong leadership and team-management capability.
• Solid understanding of coffee shop operations, guest service, inventory control, and cost management.
• Ability to stay effective under pressure during busy periods.
• Strong English communication skills; Arabic is an added advantage.
• Working knowledge of POS systems, daily sales reporting, and basic Excel or Google Sheets.
• A polished, professional, punctual, and customer-first approach.
• Willingness to work weekends, holidays, and varied shifts when needed.

Preferred Candidate Profile

• A practical, floor-involved manager who supports the team directly when needed.
• Someone who can enforce discipline, strengthen service quality, keep the outlet clean, and improve sales.
• Capability to oversee more than one branch if required.
• Experience with specialty coffee, café chains, bakery cafés, dessert concepts, or quick-service brands is an advantage.

Compensation and Benefits

• Pay will be finalized after considering the candidate’s experience.
• Performance-linked incentives may be available.
• Visa support and other benefits will follow UAE Labour Law.

Application Notes

Applicants were asked to share their CV using the subject line: Application – Café Manager – Speciality Club Café.

Additional Information

The position is described as both a coffee shop supervisor role and a café manager-level responsibility. Core tasks include opening and closing routines, cash handling, inventory checks, shift scheduling, team coaching, guest complaint handling, equipment oversight, product display support, and simple performance reporting. The job is based in Dubai and requires flexibility for shifts that may include mornings, evenings, weekends, and public holidays.

Qualifications

• Background in café, coffee shop, or food and beverage supervision, with experience managing daily operations and supporting frontline staff.
• Strong hospitality mindset with customer service and conflict-resolution ability.
• Basic understanding of coffee preparation, food safety, hygiene procedures, and stock management.
• Ability to guide, coach, motivate, and assign work to team members while keeping morale positive.
• Comfort with cash handling, POS usage, and simple reporting or record keeping.
• Good spoken and written English; additional regional languages are helpful.
• Well-organized, detail-oriented, and able to perform in a fast-moving environment.
• Flexibility to work rotating shifts, including mornings, evenings, weekends, and public holidays.
• Prior supervisory experience in retail or hospitality is preferred.
• Vocational training or certification in hospitality, food and beverage, or a related field is beneficial.