Collections Associate (Chat Process)

Role Overview

This position is for a proactive and detail-focused Collections Associate to support enterprise telecom customer accounts via chat. The job centers on keeping receivables healthy, following up on payments within timelines, reducing Days Sales Outstanding (DSO), and resolving billing queries while maintaining a strong customer experience.

This is a target-oriented role. The selected candidate will be responsible for collecting outstanding dues within the assigned timelines and working toward defined collection goals.

Key Responsibilities

• Manage customer conversations over chat using clear and professional written communication.
• Follow up on overdue accounts and drive payment collection.
• Review billing cycles, invoices, and payment information for accuracy.
• Address billing disagreements in coordination with the Finance and Billing teams.
• Keep accurate records of customer communication and promised payment commitments.
• Track aging reports and focus on accounts based on collection priority.
• Follow company policies and collection processes at all times.
• Achieve the assigned collection and performance targets.

Skills and Competencies

The role calls for strong written communication, sound judgment, and the ability to manage multiple accounts efficiently. Candidates should be comfortable using CRM and billing systems, handling disputes diplomatically, and working in a performance-driven environment.

Analytical and Technical Exposure

Applicants should understand aging reports, DSO, payment terms, and invoice reconciliation. Familiarity with CRM or support tools such as SAP, Oracle, Salesforce, Freshdesk, or telecom CRM platforms will be useful.

Additional Requirements

The position requires good time management, high attention to detail, problem-solving ability, and strong negotiation and relationship management skills. The work environment is 24/7 rotational shift-based.

Why This Role

You will get the chance to work with a global organization, gain exposure to US telecom operations, and build your career in a dynamic environment with strong growth opportunities.