- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 days ago
Job description
About Sharecare
Sharecare is a leading digital health company dedicated to enhancing healthcare outcomes and reducing costs through its innovative software and tech-enabled services. The company serves various stakeholders within the healthcare industry, leveraging data-driven AI insights, evidence-based resources, and a comprehensive platform. This platform includes services for benefits navigation, care management, home care resources, and health information management, empowering individuals to manage their health effectively. Sharecare operates across three business channels, enabling health plan sponsors, health systems, physician practices, and pharmaceutical brands to deliver personalized, value-based care at scale. For more information, visit www.sharecare.com.
Job Summary
The Customer Service Representative (CSR) will be responsible for handling inbound calls from members and providers, accurately entering data, and delivering exceptional customer service with courtesy and professionalism. This role involves managing customer service inquiries and issues received via telephone and email, ensuring all communications are meticulously recorded. While most calls are routine, the CSR must be capable of adapting standard procedures when necessary. Utilizing a computer system for call tracking, information gathering, and troubleshooting, the CSR may also assess member needs, explain program details, and suggest alternative products or services.
Essential Job Functions
- Assess and prioritize caller needs, questions, and concerns.
- Develop and implement effective resolution plans.
- Maintain and enhance customer satisfaction, collaborating with other teams as required.
- Analyze problems, determine root causes, and recommend solutions to callers according to established protocols.
- Proactively inform callers about the benefits of available programs.
- Achieve or surpass established call center performance metrics, attendance requirements, and quality standards.
- Accurately process and document information using designated computer tools.
- Build rapport with callers and adjust communication style appropriately.
- Provide precise information regarding Sharecare's programs and services.
- Escalate complex issues internally and follow up on their resolution.
Qualifications
- High School Diploma required.
- Previous experience in a customer service-oriented role is preferred.
- Excellent communication abilities.
- Demonstrated ability to multitask effectively.
- Proficiency in Microsoft Word and Outlook.
- Required computer keyboard proficiency and internet navigation skills.
- Ability to collaborate effectively within a team environment.
- Capacity to excel in a rapidly growing and dynamic setting.
Additional Information
Sharecare and its subsidiaries are committed to Equal Opportunity Employment and are E-Verify employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.