Customer Service Representative

About the Employer

OTR Group operates a large network of more than 1,000 retail, convenience, and quick service restaurant sites. Its brands include Reddy Express, previously known as Coles Express, along with Smokemart Giftbox. In South Australia, the group also includes well-known names such as Krispy Kreme, Hungry Jack's, Oporto, and Guzman and Gomez. OTR Group is part of Viva Energy Australia, a listed company focused on refining, importing, and distributing energy products while supporting a safer and more sustainable energy future. Backed by Viva Energy’s nationwide reach and OTR’s track record of innovation, the business presents an exciting opportunity for people who want to help shape the retail experience in Australia.

Role Overview

In this position, you will deliver excellent service to customers while helping keep the store tidy, fully stocked, and inviting for every guest. The role is busy and fast-moving, so the ability to juggle tasks and manage time well is important.

Working Environment

This location is described as high-traffic and active, which means the role calls for vigilance, self-assurance, and careful compliance with safety rules. Training, tools, and support from management will be provided, but the role is best suited to someone who is comfortable operating in a demanding setting.

Key Expectations

• Deliver a consistently strong customer experience.
• Stay composed when pressure is high.
• Work effectively both independently and as part of a team.
• Be prepared to spend long periods on your feet and handle moderate to heavy lifting and reaching.
• Work flexible shifts, including late nights, early mornings, and weekends.
• Learn the product range and actively promote specials and offers.
• Follow all required safety procedures without exception.
• Use knowledge of the local area where helpful in supporting customers.
• Maintain appropriate boundaries in customer interactions.

Pre-Employment Conditions

The selected applicant must be able to verify their right to work in Australia and provide a current police clearance certificate.

Additional Information

Reddy Express is a division of OTR Group and sits within the wider Viva Energy Retail Australia network.