Customer Support Executive - Email & Chat / Voice Process (Tata Digital)

Role Overview

Tata Digital is looking to add Customer Support Executives for email, chat, and voice-based customer service work. The role calls for clear communication, a professional approach, and the ability to resolve customer questions efficiently.

Eligibility Criteria

• Applicants should be HSC passed with prior BPO experience, or a graduate fresher.
• A typing speed of at least 30 words per minute is required.
• Strong English communication skills are essential.

Shift Timings

• Female candidates: 9:00 AM to 9:00 PM
• Male candidates: 9:00 AM to 12:00 PM

Compensation

• CTC: INR 22,500 per month
• Take-home salary: INR 18,000 per month

Key Responsibilities

• Respond to customer concerns through email, chat, and voice channels.
• Share correct information and close queries within expected timelines.
• Communicate with customers in a courteous and professional manner.
• Maintain the expected level of customer experience and service quality.

Skills Required

• Strong spoken and written English
• Basic computer proficiency
• Fast typing and the ability to manage multiple tasks
• Customer interaction and handling skills

Location

The job is based in Turbhe, Navi Mumbai.

Application Note

Interested candidates may get in touch immediately via call or WhatsApp.