Day Porter

Job Description

The Gleneagle Hotel is seeking a Full Time Day Porter for its location in Killarney, County Kerry, Ireland. This is a permanent, year-round role requiring full-time availability, including weekends. The ideal candidate will be enthusiastic, helpful, guest-focused, and take pride in delivering excellent customer service to create a warm and welcoming environment.

About The Role

The Day Porter will be responsible for providing efficient porter services, assisting guests with information, supporting hotel departments, and ensuring a professional and welcoming guest experience from arrival to departure.

Key Responsibilities

• Deliver polite and efficient porter services to guests, ensuring high customer satisfaction.
• Offer assistance and information to guests regarding hotel events, local attractions, directions, and recommendations.
• Provide support to other hotel departments as needed.
• Greet guests warmly and professionally at the hotel entrance.
• Assist guests with their luggage, escort them to their rooms, and explain room amenities.
• Offer service to guests in the lobby area when required.
• Manage the setup and breakdown of meeting rooms.
• Provide accurate information about the hotel and the surrounding local area.

Requirements

• A positive attitude and excellent interpersonal skills are essential.
• A genuine passion for guest care and hospitality.
• Ability to work independently and take initiative.
• Flexibility to work weekends as required.
• Previous experience in customer service, hospitality, or tourism is advantageous.
• Previous experience in a guest-facing role is preferred.

About The Company

The Gleneagle Hotel Group, a third-generation family-run business, is a leading hospitality group in Ireland and the largest employer in Munster's tourism sector. With a portfolio including the Gleneagle Hotel & Apartments, The Maritime Hotel, and Gleneagle Arena, the group is committed to creating unforgettable guest experiences and fostering career development for its over 500 team members.

Company Culture

Recognized as one of Ireland’s Best Workplaces in Hospitality and Great Place to Work® certified, The Gleneagle Hotel Group prioritizes nurturing talent, fostering inclusion, and promoting work-life balance. The company is dedicated to diversity, equal opportunity, and providing pathways for internal progression and professional development.

Additional Information

This is a permanent, year-round position and is not suitable for students. The closing date for applications is Friday, 10th July, 2026. The salary is based on experience.

We are proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, colour, national origin, sex, gender identity or expression, sexual orientation, age, marital status, disability, or any other protected characteristic. We are dedicated to ensuring that individuals with disabilities are provided with reasonable accommodations to participate fully in the application or interview process, perform essential job functions, and access benefits and privileges of employment. If you require accommodations at any stage, please contact us—we're here to support you.