Desktop Support Engineer

About the company

Blupace Tech is an international IT development organization focused on continuously improving how it works. Founded in 2008, the company now has more than 160 employees spread across several countries. Its work centers on building tailored software solutions for organizations of different sizes, including web and mobile apps, e-commerce systems, and data analytics products. The team operates across the UK, India, Australia, the UAE, the USA, and multiple locations in Europe.

Role overview

BlupaceTech is hiring for BAND 1 and BAND 2 roles in Germany for several openings. This opportunity is based in Berlin and requires a minimum language level of B2 to C1. Sponsorship is not available for this position. The role is suited to professionals with 4+ years of experience in desktop support and enterprise IT environments.

What the role involves

• Act as the second point of contact for end-user issues and provide resolution support.
• Coordinate with vendors to resolve complex antivirus-related incidents.
• Keep stakeholders informed with regular updates on issue progress and closure.
• Log and maintain accurate ticket updates for all incidents handled.
• Install, upgrade, support, and troubleshoot Windows XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other approved desktop software.
• Handle basic Mac support for Apple computer users.
• Set up, support, and troubleshoot printers and computer hardware.
• Carry out routine preventive maintenance on desktops, laptops, and printers.
• Perform repairs on desktops, laptops, printers, and other approved peripheral devices.

Required experience and capabilities

• At least 4 years of professional IT experience.
• Hands-on knowledge of Windows 7 through Windows 10 environments.
• Experience with Microsoft Active Directory and Group Policy Objects.
• Familiarity with Microsoft Office 365.
• Ability to install and troubleshoot PC hardware.
• Experience with enterprise antivirus tools and helpdesk ticketing platforms.
• Knowledge of mobile device management for iOS and Android devices.
• Understanding of enterprise encryption solutions.
• Experience managing Windows PCs and laptops through Active Directory.
• Strong analytical thinking, troubleshooting, and problem-solving ability.
• Ability to juggle multiple tasks, prioritize effectively, and meet SLA targets.
• Excellent communication, relationship management, and internal customer service skills.
• Flexible and adaptable in a fast-moving work environment.
• Willingness to work outside standard hours, including weekends, when needed for projects or urgent support.

Package and culture

The company offers a competitive salary along with a strong benefits package. It promotes a diverse, open, and collaborative workplace where people are encouraged to perform on merit. The environment is designed to support growth, creativity, and a healthy, positive team culture.

Additional information

This role is for multiple opportunities in Germany, with Berlin listed as the work location. The position is contract-based and onsite. No sponsorship will be provided for this opportunity.