Digital Sales Representative 2

About Twilio

Twilio helps businesses build better customer communication experiences through cloud-based communications products. The company works with hundreds of thousands of businesses and supports millions of developers around the world. It operates with a remote-first mindset and a culture that values connection, inclusion, and global collaboration.

Twilio also uses AI to support an efficient hiring process, but final hiring decisions are made by people at Twilio.

Role Overview

Twilio is looking for a Digital Sales Representative to help expand the business through new customer acquisition, solution-based selling, and closing deals for self-service accounts. The position plays an important part in growing revenue and supporting customers from first contact through adoption.

Key Responsibilities

• Own net-new customer acquisition for a defined territory and help drive new revenue while maintaining strong customer satisfaction.
• Engage customers across different industries to understand their business goals and technical needs, then shape the right solution using Twilio’s communications API platform.
• Partner with internal teams such as Sales Development, Marketing, Product, Engineering, and Support to resolve customer needs and guide communication strategy.
• Explain technical and commercial details in a clear, simple way that helps customers make informed decisions.
• Manage several deals and priorities at once, keeping work organized in a fast-moving environment.
• Contribute to process improvement by helping create new approaches and building practical sales playbooks.

Requirements

• At least 1 year of sales development or business development experience at a technology company, or more than 1 year of closing experience in another industry.
• Interest in or understanding of the cloud computing and communications business model, along with an enthusiasm for solution-led selling to technical buyers.
• Strong written and spoken communication skills with the ability to simplify technical and financial topics.
• Experience in technical solutions selling and a customer-first approach that includes listening carefully and solving problems.
• High adaptability and comfort with experimentation in a fast-paced environment.
• Mandarin fluency in speaking and writing is preferred for work with Chinese customers.

Location and Travel

This role is remote and based in Singapore. Occasional travel may be required for project work or in-person team meetings.

What Twilio Offers

Employees receive a competitive compensation package along with benefits that may include paid time off, parental leave, wellness leave, healthcare, and a retirement savings plan. Benefits can vary by location.

Twilio also supports volunteering and donation efforts as part of its commitment to positive community impact.

Culture and Equal Opportunity

Twilio values initiative, problem-solving, teamwork, and a willingness to try new ideas. The company aims to provide an inclusive workplace and considers qualified applicants fairly, regardless of protected characteristics or criminal history, in line with applicable laws and local hiring requirements. In some locations, Twilio participates in the E-Verify program as required by law.