Dispatch Coordinator I

About Belle

Belle is built on the idea that joy can be a meaningful force in healthcare. The company focuses on preventive foot care for older adults living with chronic conditions, delivering in-home support through Community Health Workers who complete screenings, assessments, and early issue detection before problems escalate. When additional care is needed, Belle’s remote clinical team coordinates next steps to help avoid hospital stays and keep members well in the place they feel most comfortable.

Beyond foot care, Belle is working to transform chronic care management by combining in-home preventive services, virtual clinical oversight, and data-informed insights into one connected care experience. The goal is to improve outcomes, build trust, and bring a more human feel to healthcare.

Belle’s mission is to bring joy to healthcare.

Role overview

Belle is hiring a Dispatch Support Agent to help keep field operations running smoothly and accurately. This position sits at the center of daily coordination work, with responsibility for booking precision, clear communication across stakeholders, and fast problem-solving in real time. The role suits someone who performs well in a dynamic environment and can keep appointments on track, fill cancellations quickly, and support members with timely service.

Responsibilities

• Use waitlists and pull-forward opportunities to fill same-day and next-day openings and improve schedule utilization.
• Contact members proactively to turn available capacity into completed visits.
• Respond promptly and professionally to members through text and chat.
• Handle live scheduling disruptions and technician callouts, reworking appointments quickly to reduce lost visits.
• Act as the main point of contact for field technicians over two-way radio and help resolve delays, no-answer situations, and navigation issues while they are in the field.
• Work closely with the Customer Success team to protect booked appointments and minimize preventable cancellations.
• Record all member communication, scheduling activity, and outcomes accurately in the CRM.

Requirements

• At least 2 years of experience in dispatch, scheduling, customer service, or operations.
• Ability to juggle several live channels at once, including text, chat, and radio.
• Working knowledge of scheduling systems or CRM tools, or the ability to pick them up quickly.
• Strong organizational ability and comfort managing multiple priorities in a fast-moving setting.
• Clear written communication and practical problem-solving skills.
• Careful attention to detail, with a strong focus on accuracy and follow-through.
• Experience in mobile healthcare, home health, or telehealth operations is an advantage.

Benefits

• Flexible remote work setup.
• Competitive pay.
• Health, dental, and vision coverage.
• 401(k) retirement plan.
• Supportive team environment.
• Access to the tools and resources needed to perform well.
• Opportunity to help reshape an industry and contribute to protecting lives.

Equal opportunity and compliance

Belle is an equal opportunity employer and hires without regard to race, color, religion or belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other status protected by law or company policy. The company maintains a workplace free from harassment and conducts post-offer background checks. Belle participates in E-Verify and will provide Form I-9 information to the federal government to confirm work authorization in the United States. If E-Verify cannot confirm authorization, the employer must provide written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration before taking any adverse employment action, including termination.