Entry level Storyteq Implementation Trainer

Role overview

This entry-level position is suited to someone who is well organised, upbeat, and experienced in delivering strong client service. The role supports Storyteq training and user adoption across multiple client accounts and platform rollouts. It sits within the Core Training team and requires close collaboration with consultants, project teams, client stakeholders, and wider delivery functions to help users become confident with Storyteq and with new ways of working.

You will contribute to a mix of training and adoption work, including running sessions, developing learning assets, assisting with user acceptance testing, and encouraging engagement during implementation projects. The role covers several clients, including ongoing support for one high-profile global account. Occasional travel may be needed for classroom training and client workshops delivered in person.

Key responsibilities

• Deliver engaging Storyteq training for clients and internal teams across different projects and programmes.
• Run both scheduled and ad hoc sessions in virtual and face-to-face learning settings.
• Adjust your training style to suit different audiences, user groups, and learning needs.
• Support user acceptance testing by helping consultants and project teams prepare test scripts and related documentation.
• Create and update learning resources such as presentations, user manuals, videos, quick guides, and other support materials.
• Help develop and coordinate training communications that support rollouts and improve user engagement.
• Maintain training plans so they remain aligned with project schedules and delivery milestones.
• Track learner participation and collect feedback to improve training quality and adoption outcomes.
• Work with consultants, project teams, and stakeholders to help meet broader project goals.
• Join project meetings, workshops, stand-ups, and other delivery sessions when needed.
• Respond to training-related questions and user requests in a professional and timely way.
• Provide cross-functional support across the business for Storyteq operational and training needs.
• Keep internal training content up to date within the company’s internal learning platform.
• Manage client-facing training content in the public learning platform, ensuring it stays accurate, consistent, and relevant.
• Support the tracking and reporting of training activity and learner engagement.
• Share progress updates with internal teams and stakeholders on training delivery.
• Use learner feedback and engagement data to improve materials and delivery methods.
• Work with project and account teams to identify risks, dependencies, and support needs.

Requirements

• Previous exposure to training, learning, enablement, customer support, or a client-facing position is preferred.
• Experience producing presentations, training assets, user guides, or learning resources is desirable.
• Any exposure to UAT or project delivery environments would be an advantage.
• Strong presentation and communication skills, including confidence in group learning environments.
• Comfort working in both virtual sessions and in-person classroom training.
• Solid organisational and administrative ability, with the capacity to balance multiple tasks and priorities.
• A team-oriented mindset and willingness to collaborate across functions.
• Confidence learning and using new technology and digital tools.
• Working knowledge of standard IT applications and presentation software.

Benefits and perks

• 25 days of annual leave plus bank holidays.
• A paid wellbeing day.
• Flexible bank holiday arrangement for cultural or religious observances.
• The option to buy or carry over up to 5 extra days of leave.
• Smart working with up to 40% home working.
• After 12 months, the opportunity to work from abroad for up to 90 days per year.
• Enhanced family-friendly leave.
• 3 additional days for a wedding or honeymoon.
• Employee Assistance Programme support.
• Pension scheme.
• Corporate Medical Cash Plan.
• Electric car salary sacrifice scheme.
• Tax-efficient payroll giving to charity.
• Funding for professional qualifications.
• Monthly Employee of the Month recognition with a £250 bonus.
• Referral bonuses of up to £1,500.
• Regular wellbeing workshops.
• More than 30 Wellbeing Champions.
• Paid volunteer day.
• Access to an online perks platform with discounts on brands, days out, and gym memberships.

Additional information

The company promotes diversity and fair treatment for all applicants, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. It also focuses on improving the visibility and recognition of talent from under-represented groups. Employees have access to community groups that provide a welcoming space for colleagues with shared interests to connect and support one another. The employer also emphasises care for people, each other, and the planet.

Application note

If you are interested in the role, you can submit your application for consideration.