Fitness Ambassador

Role Overview

Marina Bay Sands is looking for a Fitness Ambassador to join the Fitness Centre team in Singapore. This role focuses on creating a welcoming guest experience, supporting daily club operations, and helping maintain a polished, well-run fitness environment.

Guest Service and Club Support

• Welcome guests warmly when they arrive and send them off courteously when they leave.
• Greet every guest quickly, politely, and with a smile and eye contact.
• Interact with guests across the fitness area, including the gym, and help them discover the centre’s services and facilities.
• Offer refreshments such as water and towels whenever guests need them.
• Help guests connect with personal trainers when requested.
• Listen to guest feedback and respond promptly so issues are handled in a way that improves the overall experience.
• Support the Fitness Club team during busy periods and staff breaks.
• Suggest personal training or suitable fitness and wellness programmes that match guest preferences, and follow up on booking or arrangement requests.
• Attend daily briefings to stay updated on fitness activities and property-related information.

Operational and Departmental Duties

• Represent the OneMBS values and mission in daily conduct.
• Maintain a courteous, professional, and friendly approach with guests, patrons, and colleagues at all times.
• Work collaboratively with the team and bring a proactive, solution-oriented attitude to tasks.
• Build knowledge of the Fitness Centre, the property, major events, and current happenings on-site and in the city.
• Be open to learning more about fitness, yoga, and other wellness programmes.
• Follow the hotel’s accounting procedures for all cashiering-related activities.
• Keep the Fitness Centre and surrounding areas clean and well maintained.
• Inspect changing rooms regularly to ensure facilities are clean, functional, and in good condition.
• Ensure amenities and clean towels or linen are sufficiently stocked, and remove used towels and linen as needed.
• Collect freshly laundered towels and linen and send used items to and from the Laundry Department.
• Assist with basic operation of cardio and strength equipment when needed.
• Open and close the Fitness Centre according to management’s scheduled timings.
• Carry out similar professional duties as requested by the Fitness Centre Manager.
• Take on any other tasks assigned by management.

Requirements

• Secondary education is preferred.
• Previous experience in a professional workplace is required.
• Background in customer service, hospitality, tourism, or another service-based field is an advantage.
• Strong spoken and written English skills are needed for guest communication.
• Applicants should maintain a well-groomed and professional appearance.
• High energy, strong interpersonal skills, and a customer-first mindset are important.
• Excellent guest relations and communication abilities are essential.
• Strong attention to detail is required.
• Ability to manage multiple tasks efficiently in a fast-paced, luxury environment is expected.
• Team-oriented attitude with the initiative to help others when needed.
• A consistent follow-through mindset and a strong can-do attitude are important.
• Working knowledge of Microsoft Windows and Outlook is needed.
• Basic cashiering and POS experience is preferred but not compulsory.
• Must be available to work shifts, including weekends and public holidays.

Additional Information

Marina Bay Sands states that it is committed to building a diverse, equitable, and inclusive workforce. The company offers equal opportunities as it expands its talent base in Singapore. Employees are expected to follow all applicable rules, regulations, policies, procedures, conduct standards, and business ethics requirements of the company.

Work Environment

This is a full-time, on-site position based in Singapore. The role operates in a luxury hospitality setting and involves shift work, including weekends and public holidays.