Guest Communications Manager

About Besty AI

Besty AI is developing the AI operating system for the hospitality sector. Our platform assists short-term rental and hospitality operators in responding to guests more rapidly, resolving issues more effectively, and enhancing the overall guest experience without the need for extensive support teams. We are supported by leading AI and technology investors, including those behind Discord, Perplexity, and prominent AI labs at Stanford and Berkeley. We are a driven, rapidly advancing team focused on a significant technological transformation.

We are seeking individuals eager for rapid growth, substantial responsibility, and the opportunity to be part of a company with high expectations and significant potential.

The Role

We are recruiting a Guest Experience AI Specialist to collaborate with our AI in managing guest communications. This position involves stepping in when the AI requires assistance, making real-time judgment calls, and actively training the AI to improve its performance over time. This role blends guest experience, operational management, and AI training. It serves as a stepping stone for career advancement into operations, customer success, product, or AI quality management.

Responsibilities

• Handle guest inquiries when the AI requires human intervention.
• Analyze AI-generated conversations and rectify any errors.
• Provide feedback to the AI to correct its performance when it encounters difficulties.
• Ensure guest communications are consistently warm, clear, prompt, and aligned with hospitality standards.
• Collaborate closely with product and operations teams to enhance the AI's capabilities weekly.
• Take ownership of complex issues and develop systematic solutions.

What We're Looking For

• Ambition and enthusiasm for a dynamic startup environment.
• Exceptional written communication skills.
• A warm, composed, and professional demeanor when interacting with guests.
• Meticulous attention to detail and a high degree of reliability.
• Ability to manage multiple tasks concurrently.
• Proficiency in identifying patterns and articulating issues.
• A keen interest in AI and a desire to work with it daily.
• Comfort with software tools and adaptability to new systems.
• Motivation driven by responsibility, speed, and high performance standards.

Additional Information

Experience in hospitality, customer support, property management, or short-term rentals is advantageous but not mandatory.

Why Join Besty AI

This is a unique opportunity to join a rapidly expanding AI startup at an early stage. For the right candidate, this role offers significant growth potential, including pathways to leadership positions within our burgeoning company. You will collaborate with a dedicated team, accelerate your learning, and gain valuable insights into the development, refinement, and deployment of AI products in real-world applications.