Guest Services Host (Part Time)

About the Role

Player 15 Group is the sports and entertainment organization behind the Phoenix Suns, Phoenix Mercury, Valley Suns, and Mortgage Matchup Center. Based in downtown Phoenix, the company is built around passion, creativity, innovation, and care, with a focus on creating memorable experiences for fans, partners, and the community. This is a fast-moving, collaborative environment where each team member helps drive event success and elevate the guest experience.

The organization is looking for an experienced, motivated Host to support event services and contribute to broader departmental work. In this position, you will help deliver premium guest experiences while representing the company with professionalism and attention to detail.

Role Overview

This is a guest-facing position centered on hospitality, premium service, safety, and venue knowledge. The host works closely with premium experience staff and interacts regularly with suite, club, and premium ticket guests throughout events.

Key Duties

• Represent the organization’s mission and values by making strong personal connections that leave guests with a positive first impression and lasting memories.
• Partner with the Premium Experience team to make sure clients receive excellent service and that every contract detail is completed.
• Support guests, team members, and visitors in a proactive, polished, and hospitality-driven manner.
• Deliver a premium and individualized venue experience while using good judgment and maintaining safety and security standards.
• Maintain a visible presence and ongoing communication with suite, club, and premium ticket holders during events, responding to requests and escalating issues when needed.
• Check credentials, scan tickets, escort guests to suites, clubs, and seating areas, and explain premium offerings.
• Share accurate venue, menu, policy, and operations information to support a smooth event-day experience.
• Inspect the assigned area before and during events, identify hazards, and report facility or housekeeping concerns to a supervisor or security.
• Enforce safety and security procedures and respond appropriately to medical or emergency situations.
• Use radios and handheld devices to communicate across venue areas.
• Take on additional event-based tasks as directed by a supervisor.
• Maintain dependable and regular attendance.

Experience and Skills

Successful candidates should have strong guest service instincts, the ability to stay calm under pressure, and the confidence to manage premium hospitality interactions independently.

Additional Information

The company emphasizes an in-person, collaborative, people-first culture where initiative, accountability, and a willingness to help are highly valued. The workplace is designed to support career growth and a positive day-to-day experience for team members.

Benefits

Benefits and perks may vary depending on employment status and eligibility. Available offerings include medical, dental, vision, life, and disability coverage options; paid vacation, sick time, volunteer time, and company holidays; a 401(k) plan with company match; team experiences throughout the year such as offsites, catered lunches, coffee stands, and ice cream trucks; team swag and employee discounts; complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts when available; and access to on-site amenities such as a fitness center with locker rooms and showers, indoor and outdoor basketball courts, a pickleball court, a golf simulator and putting green, an on-site cafeteria, and collaborative gathering spaces.

Equal Opportunity and Notice

The company is committed to building a diverse workforce and considers qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. This job description is not intended to list every possible duty or responsibility, and responsibilities may change at any time with or without notice.

Contact

For questions, contact the Talent Acquisition team at the provided company email address.