Hotel Manager

About the Role

John Rutledge House Inn blends elegance with warmth, bringing together Charleston’s history, hospitality, food, art, and architecture. The Innkeeper/Hotel Manager is responsible for maintaining the property’s premium standard of guest experience, service, and luxury.

Core Areas of Responsibility

This role oversees the Front Desk/Concierge, Bell Staff, Guest Services, and the upkeep of the physical property.

Front Desk and Concierge Oversight

• Go through daily arrival lists and confirm that guest requests and preferences are handled correctly.
• Support check-ins and check-outs when needed, and verify reservations made through third parties.
• Manage internal email communication and outside correspondence.
• Make sure team members consistently follow service standards.
• Offer technical assistance for the property management system.
• Track gift shop stock and office supply inventory.

Bell Staff Oversight

• Review the daily task list with bell staff.
• Confirm that service standards are consistently followed.
• Ensure the social hour gathering space is ready each evening.

Additional Duties

• Walk the property regularly and note any maintenance or operational issues.
• Handle bank deposits and review petty cash requests.
• Record accounts receivable and accounts payable every day, including commission reports.
• Check attendance logs and prepare payroll reporting.
• Create monthly spending and expense reports.

Requirements

• A guest-focused, approachable personality with a strong commitment to excellent service.
• At least 2 years of management experience in the hotel or hospitality industry, ideally in a luxury setting.
• Ability to work independently as well as collaboratively across teams while sustaining high performance.
• Strong organization, analytical thinking, and problem-solving abilities.
• Proven skill in leading, coaching, and motivating team members.
• Comfort using computers, Microsoft Office tools, and reservation or booking software.
• A bachelor’s degree in hospitality or a related discipline is preferred.
• Availability for a flexible full-time schedule, including weekends and holidays.

Equal Opportunity

The Charming Inns family of companies is an equal opportunity employer and values a diverse, inclusive workplace. Candidates who need help with the application process can reach out to the Human Resources Department.